E-commerce / Small Business Coordinator

6 months ago

Vancouver, Canada Black Mountain Storage Full time

**Company Overview**:
Black Mountain Storage transforms underutilized urban spaces into self storage facilities. With operations expanding in Vancouver and Toronto, we are pioneering a fresh approach to storage solutions. We provide accessible, secure, and efficient storage spaces to meet the growing needs of city dwellers and businesses alike.

**Our Mission**:
Be kind to people and the planet by rethinking self-storage

We’re a tiny team with ideas, opportunities, and flexible working arrangements. We work hard and love what we do.

**Position Summary**:
**Responsibilities**:

- Manage daily operations of our self-storage facilities in Vancouver and Toronto, ensuring exceptional service and operational excellence.
- Prepare new storage units for future customers and follow up with current tenants to ensure timely rent payments.
- Maintain the cleanliness and security of our locations, providing a safe and welcoming environment for customers.
- Develop and execute marketing strategies to increase brand visibility and drive new rentals, leveraging digital marketing tools and platforms.
- Collaborate with the founding team to innovate and implement new business strategies.
- Handle bookkeeping tasks, customer service inquiries, and backend website management, ensuring a seamless online experience for our customers.
- Liaise with investors and support the production of our Quarterly report
- Keep an eye on the key KPIs of our business from website traffic to customer retention
- Coordinate with existing partners on ongoing operational/maintenance issues and further expansion throughout their portfolios
- Actively seek out new site prospects and meet with potential new partners
- Coordinate new location constructions and prepare facilities for operation.
- Occasionally lift items up to 40lbs as part of facility maintenance and setup.

**Qualifications**:

- Strong understanding or eagerness to learn about website backend management, digital marketing, and e-commerce platforms.
- Excellent organizational skills and the ability to manage multiple tasks efficiently.
- Self-motivated and capable of working independently with mínimal supervision.
- Must be located within commuting distance to Vancouver for hybrid work requirements and to visit our facilities.
- Not scared of making mistakes, trying something new or making decisions without approval from the founders.
- Must be able to work weekends and travel within North America on occasion.
- Physical ability to lift up to 40lbs and participate in facility maintenance activities.
- Must have a valid BC Driver’s license

**Nice to haves**
- Experience in a small business or eCommerce
- Comfortable with QuickBooks, Google Analytics, Google Ads, website back-end systems (WIX, Shopify etc)
- Experience in Marketing, Real Estate, Customer Service or Retail environments.

**Why Join Us?**
- Be part of a forward-thinking company reshaping urban storage solutions.
- Hybrid work environment with the flexibility to work from home or our East Vancouver home office that’s dog friendly for well-behaved dogs.
- Full medical benefits and a paid cellphone plan.
- Opportunity to build your skills in e-commerce, digital marketing, and business operations directly from the founders.

This is an Entry level to intermediate position with a Salary range of $40,000 to $50,000.

**How to Apply**:
Please submit your resume and a cover letter outlining your interest and qualifications for this role. Include examples of past work or projects related to e-commerce or small business management that demonstrate your ability to contribute to our company's success.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company car
- Company events
- Dental care
- Extended health care
- Paid time off
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- E-commerce / Marketing: 1 year (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: Hybrid remote in Vancouver, BC V5M 2X4

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