Rsw Service Coordinator

3 weeks ago

Edmonton, Canada YWCA Edmonton Full time

**About YWCA Edmonton**
YWCA Edmonton is a women’s organization that advances the wellness and growth of women, girls and families. We provide education and services to thousands every year through leadership programs, counselling, outdoor education, and supporting people with disabilities.

**Job Summary**

**Employment Type**
Full-time (37.5 hours/week), hours typically between Monday - Friday from 8:50 am to 5:10 pm. Some additional after hours or weekend work may be required. (*Please note: This position may be required to provide evening coverage for Counselling Services on Tuesday and Thursdays from 5:00 pm to 9:00 pm*).

**Salary**: Annual salary will be based on years of experience and qualifications; benefits included after successful completion of a 3-month probation period.

**Qualifications Required**:

- A Bachelor’s Degree in Social Work or equivalent field.
- A minimum of 3 years experience as a Registered Social Worker in good standing with the Alberta College of Social Workers.
- A sound understanding of YWCA Edmonton and other community resources.
- Clear Criminal Record and Vulnerable Sector Check, and Child Intervention Record Check.
- A valid Class 5 driver’s license, access to a personal vehicle, willing to transport Individuals, $2 Million Third Party Liability Vehicle insurance and the completion of a Standard Driver’s Abstract (please note: the position will require a Standard Driver’s Abstract every two years).

**Qualification Preferred**:

- Minimum of 2 years of experience providing excellent customer service in an office reception setting preferred.
- High level of proficiency with Microsoft Office including Access, Word, Excel and Outlook.
- Experience with Titanium Scheduling software an asset.
- Excellent verbal, written and communications skills with a focus on accuracy and discretion.
- Ability to work in an efficient manner and adapt to changing priorities.
- Able to work independently when needed and to problem solve.
- Willingness to assist other departments with day-to-day tasks and special projects.

**Major Responsibilities**:
I. **Social Work Support (Primary Responsibility)**:

- Provide data required for outcome reporting related to the Avana Housing Initiative.
- Support clients with finding alternative social supports related to basic needs, mental and physical health, and other resources needed to enhance social functioning such as income support, Edmonton Food Bank etc.
- Process client intake paperwork for Counselling Services and determine suitability of fit for an appropriate therapist.
- Ensure therapists in Counselling Services are apprised of any urgent matters related to their clients.
- Screen new clients to assess urgency of accessing therapeutic services or make accurate referrals to other programs and services outside the agency.

II. **Counselling Administration (Secondary Responsibility)**:

- Schedule client appointments and maintain therapist workloads.
- Properly maintain both digital and physical files of confidential information and paperwork related to our clients.
- Input and manage client data on counselling database (Titanium Scheduling Software) and ensure forms are completed for up-to-date statistics for the department.
- Assess and collect client fees and process client intake paperwork.
- Offer System Administrator support for essential Counselling Services programs such as Titanium Scheduling Software and Zoom Video Conferencing.
- Process payments, complete deposit tracking and weekly deposits.
- Assist with ongoing maintenance of YWCA Edmonton’s website program and service details.

III. **Reception (Tertiary Responsibility)**
- Welcome visitors to YWCA Edmonton upon entry.
- Assist with answering calls received through Zoom Phone with a high volume of callers with varying inquiries.
- Possess a strong understanding of services offered by YWCA Edmonton and be able to clearly express and share this knowledge to public.
- Lock up and secure office at end of day.
- Assist the Office Manager and/or Executive Assistant with the maintenance of general office space and operations (ex. maintain and distribute office contact list; receive, sort, distribute mail and packages, and post outgoing mail; general office maintenance etc.).

**How to Apply**:
**Ashley Lim**, M.Ed.
Director, Counselling Services & Youth Leadership Programs
YWCA Edmonton
Registered Psychologist

**Only qualified applicants will be contacted for a prescreening interview. The prescreen will be completed by Human Resource Personnel.**

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you willing to obtain $2 Million Third Party Liability Vehicle insurance and a Standard Driver’s Abstract?
- Are you able to potentially provide evening coverage for Counselling Services on Tuesda

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