Order Administrator

7 months ago

Montréal, Canada Genetec Full time

**The team**:
As an Order Administrator, you will be part of a dynamic team who all work together to meet their goals and objectives. Our team cares about providing the ultimate customer service experience by processing orders in a timely and accurate manner.

Our highly skilled team leads and other team members will provide coaching and guidance to ensure you will be successful in your role. You will be participating in a highly organized training that will be customized to your level of knowledge. You will have great support system from your colleagues.

**What your day will look like**:

- Validate purchase orders (price, parts, pertinent information)
- Enter all purchase orders in the system
- Communicate with the Channel Sales department in order to discuss discrepancies and/or improvements
- Inform customers of any missing information on their purchase orders
- Be the liaison between Channel Sales and Supply Chain department
- Manage Customer Service phone calls
- Complete special projects when assigned

**About you**:

- Bilingual but must be an excellent communicator, verbally and written English
- Highly motivated by a fast pace environment
- At ease with different tools such as Great Plains, CRM, Excel, etc.
- Organized, detail oriented and at ease with different processes
- Positive, assertive, confident with a tenacious attitude

**Let’s talk perks**:

- Attractive compensation package
- Training Tuition Reimbursement Program
- Subsidized meals in our amazing Bistro (Les Cordons Bleus)
- Work-life balance with a flexible working schedule
- Free, unlimited coffee
- Private, free parking for all employees
- Onsite fitness facility with personal trainer

Would you like to know what it looks like to work at Genetec? Click on the following link to find out for yourself Genetec Culture
- **L'équipe**:
En tant que Administrateur(trice) des bons d'achats, vous ferez partie de la dynamique équipe de gestion des commandes dont les membres travaillent ensemble afin d’atteindre leurs objectifs. Notre équipe se soucie d’offrir un service à la clientèle optimal en traitant les commandes de manière précise et en temps opportun.

Nos chefs d’équipe très compétents et les autres membres de l’équipe vous fourniront encadrement et orientation afin que vous ayez du succès dans le cadre de vos fonctions. Vous prendrez part à une formation hautement organisée qui sera adaptée à votre niveau de connaissances. Vos collègues vous fourniront une grande aide.

**À quoi ressemblera votre journée**:
***:

- Valider les bons d’achat (prix, pièces, renseignements pertinents)
- Entrer tous les bons de commande dans le système
- Communiquer avec le service du réseau de ventes pour discuter des lacunes ou des améliorations à apporterInformer les clients de tout renseignement manquant sur leurs bons de commande
- Agir à titre d’agent de liaison entre le réseau de ventes et le service de la chaîne d’approvisionnement
- Gérer les appels du service à la clientèle

**Votre profil**:

- Vous êtes bilingue mais vous devez être un excellent communicateur, à l’oral et à l’écrit, en anglais
- Vous êtes motivé par un environnement qui évolue à un rythme rapide
- Vous êtes à l’aise avec des outils comme GP, CRM, Excel, etc.
- Vous êtes organisé, minutieux et à l’aise avec différents processus
- Vous êtes positif, sûr de vous, décidé et tenace

**Voilà ce que nous offrons **:

- Régime de rémunération attrayant
- Programme de remboursement des frais de formation
- Repas subventionnés à notre incroyable Bistro (Les Cordons Bleus)
- Équilibre entre vie professionnelle et vie privée grâce à un horaire de travail flexible
- Café gratuit à volonté
- Espace de stationnement gratuit pour tous les employés
- Centre d’entraînement sur place

Si vous souhaitez savoir à quoi ressemble l’environnement de travail chez Genetec, voici le lien vers notre vidéo d’entreprise: Culture à Genetec

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