Bookkeeper - Receivables & Collections

5 months ago

Whitby, Canada Durham Reporting Full time

Durham Reporting Inc. is the leading Court Reporting firm serving Durham Region, the GTA and surrounding areas. We are looking for Accounts Receivable Representative to be the face (and voice) of our company to clients.

This is a great opportunity for those with daily family responsibilities or re-entering the workforce as there is scheduling flexibility. While we are always looking for experienced personnel, what we really look for are nice people whose smile comes through on the phone, who love providing great client service and are committed to making a difference wherever they are.

Key Responsibilities:

- Responsible for Accounts Receivable - including invoicing and collections in compliance with company policies
- Follow up on invoices and updating statements
- Work with other departments to gather supporting documents for invoicing and to ensure records are accurate and complete and that accounts receivable ledgers and journals are up to date
- Review and send statements to clients for collections
- Provide all supporting documents requested by clients
- Review and reconcile invoices and collections
- Investigate and resolve payment discrepancies with clients
- Answering calls about client billing, statements, and charges on the account, processing payments, and updating records on client accounts
- Use soft skills to resolve client escalations, as well as manage client experiences. Keep track of outbound call requirements and calling out as necessary to update clients
- Use soft skills to speak with clients about outstanding charges on the account as well as processing outstanding payments via Moneris / Third Party Payment Portal and updating Client Accounts
- Processing cheque and credit card payments, sending payment received notifications, updating client accounts
- Providing statement requests as directed by management or upon per client request
- Execute daily processes and controls accurately and in a timely manner
- Prepare journal entries and account reconciliations

**Requirements**:

- At least 2 years experience of in Accounts Receivable/Collections role. Experience with QuickBooks or similar systems is an asset.
- Possess a client centric mindset and have ability to negotiate positive outcomes for both the business and the client.
- Strong written and verbal communication skills.
- Strong interpersonal and collaboration skills with ability to develop strong client relationships
- Ability to prioritize and multitask daily activities in a fast-paced environment
- Proficiency with Microsoft Excel, Word and Outlook
- Ability to work independently or as part of a larger team

**Job Type**: Permanent

**Salary**: $18.00-$20.00 per hour

Schedule:

- Monday to Friday

Work Location: In person

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