Assessment Accounts Representative

3 months ago

Winnipeg, Canada Workers Compensation Board of Manitoba WCB Manitoba Full time

**Job Summary**:
**Job Duties**:
Registers employers by obtaining information on the business and determining the appropriate industry classification and rate of assessment; determines and approves special or voluntary coverage; determines status as "worker" or "employer" under the Act.

Performs all aspects of employer account maintenance including decisions related to assessment rates and classifications, adjustments, worker and Independent Contractor Criteria (ICC) status, gathers earnings information, performs annual billing, amalgamations, cost transfers, administers penalties and/or arbitrary assessments in cases of non-compliance; cancels personal or voluntary coverage, closes out files; calculates and issues adjustment refunds of up to $2,500.00 to employers.

Communicates through written correspondence, personal interview and telephone with employers and their representatives; reviews requests for and issues Certificates of Disposition of Assets; determines and requests transfer of claim costs from the vendor to the purchaser and applies the vendor's rate of assessment to the purchaser.

Prepares and processes the Annual Payroll Forms (APF); assists in the collection of outstanding information and assessments on (imposed payroll) accounts.

Makes decisions on reconsiderations of original assessment policy and procedure decisions.

Assists Compensation Services staff with assessment issues on claim files, including collecting information and determining appropriate coverage status.

Performs other related duties as assigned.

**Qualifications**:
Completion of a two (2) year diploma in Business Administration or a related discipline

Ability to communicate proficiently in both official languages (English & French) is required

Proficiency in the use of a personal computer and software in a Windows environment

Ability to obtain, assess and evaluate information to support decisions

Ability to perform detailed and accurate work

Well-developed verbal and written communication skills to deal with internal and external stakeholders

Excellent customer service skills including the ability to manage potentially confrontational situations with tact and diplomacy

Ability to organize and prioritize workload

Ability to work independently and as part of a team

Knowledge of WCB policies, procedures and the WCB Act, would be an asset

**Additional Information**:
Ability to communicate proficiently in both official languages (English & French) is a requirement.

A bilingual designation means that the position requires an employee to be able to participate in conversations and satisfy many work requirements in French. The employee must be able to discuss worked-related matters with ease and also express opinions and offer viewpoints. The employee must be able to take part in a variety of verbal exchanges and participate in meetings and discussion groups. In some cases, the employee will, as part of their duties, have to write reports and correspondence in French. Designated bilingual positions involve not only simple kinds of interaction with the public but types of interaction that are more complex.

You may be asked to demonstrate your ability through competency-based interviewing and/or testing.

There is a language proficiency evaluation (oral/reading/comprehension/writing) required. The purpose of a language proficiency evaluation is to determine an individuals French language abilities.

**About WCB**:
The Workers Compensation Board promotes safety and health in Manitoba workplaces and aims to help prevent and reduce the occurrence of workplace injuries and disease. Working with its partners, the WCB promotes safe and healthy workplaces, facilitates recovery and return to work, provides compassionate and supportive compensation services for workers and employers, and ensures responsible financial stewardship.

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