Seasonal Customer Service Representative

2 months ago


Dartmouth, Canada Northview Consulting Ltd. Full time

In-person
$ 25.00 Per/Hr
Full-time/Part-time/Flexible shift’s
Entry Level
**Job Details**:
Are you looking for extra cash for the holidays or everyday living. Northview is hiring seasonal CSRs for weekdays shifts between 8 am to 8 pm, Saturdays 9 am to 5 pm, with room for growth and development. Paid training will be provided.
We are seeking an energetic and reliable professional person to join our dynamic and evolving support center team as a Customer Service Representative placing orders.

**Responsibilities**:

- Inbound/Outbound call center.
- Perform basic account maintenance activities.
- Meet Quality Assurance Requirements and other key performance metrics.
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
- Input data into the company computer platform to keep each customer record updated

**Qualifications**:

- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
- Ability to learn and navigate new software quickly
- Excellent phone handling and presence required

Minimum Required Qualifications
- Must be at least 19 years of age
- Reliable transportation is required

**Please Note**: This is a Seasonal position for approximately 3 months or longer.



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