Bilingual Junior IT Service Desk Analyst

4 months ago

Moncton, Canada Matrix LabourLeasing Ltd. Full time

**About the Job**:
Matrix is hiring Service Desk Analyst-Junior for an exciting position with an Industry Leader in Canada. This role is a hybrid of working from home with 1 day per week working in the office.

**This is a 9-month-long contract role**

**Pay: $21.63/ hr**

***_Language: Must be English/French Bilingual**_**

**Qualifications**:

- Experience: Minimum 1-2 years of experience in a diverse technology and customer service-focused role
- Education: completion of a post-secondary degree or equivalent
- Good understanding and working knowledge of network protocols
- Solid knowledge and demonstrated experience using desktop products and operating systems
- Excellent communication and customer service skills
- Good problem-solving skills
- Adaptive to change and able to manage stress

**Role description**:

- Responding to contacts from Service Desk customers and support teams
- Performing classification, initial support, investigation, and diagnosis of incidents
- Resolving incidents or assigning to appropriate second-level teams
- Contributing technical content and departmental procedures to the Service Desk knowledge base
- Participating in process improvement opportunities
- Maintaining timely awareness of current initiatives, rollouts, and changes to the technical environment
- Working a variety of shifts in a 24/7 environment.

**About Matrix LabourLeasing Ltd.**:
Matrix Labour Leasing is a full-service recruitment agency specializing in the placement and administration of the skilled trades workforce all across Canada. We have been in business for over nineteen years and have placed over 4,000,000 employment-hours in the Canadian workforce. We have been recognized as one of Alberta Venture’s Fast Growth 50 and as a Leader of Tomorrow by Business in Calgary.As a leader in our industry, Matrix remains committed remaining cutting edge of the Full Service Temporary/Permanent Placement model as well as best in class managed services in Payroll and Back Office Support. We are proud to serve the following industries:Industrial ConstructionCommercial ConstructionOil and GasManufacturingWarehousingHospitality HealthcarePipeline Construction

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