Bilingual Contractor Desk Associate

4 months ago

Moncton, Canada Elmwood Group - Home Hardware Full time

Competition #44

**Location**:
This full-time position is based at Elmwood Home Hardware at 257 Elmwood drive, Moncton, NB.

The Contractor Desk Associate is responsible for providing prompt, courteous, and efficient service to customers, advising them on appropriate merchandise and related items. They must be familiar with pricing, local building codes, types of building permits issued, and be able to prepare quotations. The Contractor Desk Associate must perform all assigned tasks with sufficient speed and accuracy to support store efficiency and a high level of customer service.

**Responsibilities**:

- Ensure customers are greeted within 30 seconds of their arrival at the LBM counter.
- Determine customers’ needs by asking open-ended questions.
- Communicate product knowledge to the customer as appropriate.
- Communicate effectively and persuasively with employees, management, suppliers, and customers to obtain accurate information for pricing, estimates, quotations, etc.
- Process special orders for non-stock or out of stock items.
- Be familiar with and maintain up-to-date information on pricing.
- Be familiar with local building codes and types of building permits issued.
- Be familiar with prices, practices, and policies of the company’s competitors.
- Help customers solve building problems.
- Keep up to date on practical knowledge of building materials and lumber products, including their uses, advantages, and disadvantages.
- Resolve customer complaints.
- Be familiar with current yard inventory and surplus items.
- Make suggestions for rule or policy changes when such changes would improve sales, profits, efficiency, morale, and / or operations in general.
- Maintain professional confidentiality of all store and customer records.
- Work on additional duties and assignments as assigned by management.
- Work in a safe manner in accordance with provincial and federal safety legislation. Report any potential hazards and unsafe behavior to management in order to have the situation corrected.

**Skills and Qualifications**:

- High School graduation or equivalent.
- Retail experience is an asset.
- Ability to work a flexible schedule including weekends, evenings, and holidays.
- Friendly and helpful attitude toward customers.
- Excellent communication skills.
- Good mathematical skills.
- Willingness to learn.
- Willingness to continually develop professional skills and knowledge base.
- Ability to work co-operatively in a team atmosphere.
- Bilingualism is an asset

**Working Relationships**
- Reports directly to the Assistant Store Manager or Store Manager.

**The Company**

The Elmwood Group has been proudly serving Southeast New Brunswick for over 45+ years with 8 retail locations offering unrivaled expert advice, product selection & support.
- 5 Home Hardware Building Centre locations: Elmwood, Dieppe, Magnetic Hill, Downey, Tediche
- 1 Home Building Centre - Grande-Digue
- Home Furniture & Lightning showroom boutique
- Elmwood Design Centre
- Elmwood Manufacturing (Interior doors & finishes)

Our vision & mission is to continuously grow by being the highest value provider to our clients by providing solutions through an outstanding customer experience.

Our values are integrity, teamwork, accountability, adaptability, and empowerment.

**We will accommodate the needs of qualified applicants on request, under the Human Rights Code in all parts of the hiring process.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Store discount
- Vision care

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- 8 hour shift
- Day shift

Application question(s):

- Are you currently in the Moncton area?

**Experience**:

- sales: 1 year (required)
- Customer service: 1 year (required)
- Building Supplies: 1 year (required)

**Language**:

- Parlez vous l'anglais et le français (required)

Shift availability:

- Day Shift (required)
- Night Shift (preferred)

Work Location: In person

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