Customer Support Specialist

3 months ago


Brampton, Canada I2R North America Inc. Full time

**Position Summary / Purpose**

The **Customer Sales Support Coordinator** will focus on all aspects of customer satisfaction Working efficiently and effectively with other departments across the business to ensure excellent customer service is reached. This role will build strong working relationships with the customer, process and forecasting orders to ensure delivery expectations are maintained. Working closely with Supply Chain and External Sales Team to create a high performing team to deliver and maximise outcomes for the customers and business.

The role will be integral to the development of the customer support department and will involve creating best working practices and processes to ensure full customer satisfaction.

**Main Duties and Responsibilities**
- Working alongside all departments, both internally and externally to deliver our products to customers OTIF
- Day to day Management of the customer service and sales administration process for North American customers
- Input and maintain forecast requirements and closely monitoring stock allocation to ensure seamless supply
- Identify and implement process improvements to our current customer and sales administration processes
- Assist in developing and delivering CS projects to improve business performance and meet deadlines
- Working closely with supply chain and customers to improve OTIF levels by using analytical data on a daily basis
- Carry out root cause analysis when problem solving
- Support the external sales team to achieve monthly and yearly targets.
- Maintaining and setting high standards, leading by example, promoting the Company's core values and objectives
- Ensure all company policies and procedures are adhered to
- Establish and develop relationships with both new and existing contacts within the allocated customer base
- Work alongside the planning department to ensure product is manufacturing in line with customer demand.
- Manage all enquiries through to the business generated by customers and national account managers.
- Action any customer complaints quickly and efficiently.
- Assist in the accuracy of customer forecasting
- Maintain accurate pricing data.
- Work closely with the national account managers to ensure an excellent customer experience is always maintained.
- Input and maintain forecast requirements and closely monitoring stock allocation to ensure seamless supply
- Attend regular production/sales meetings
- Help in other areas of the business as needed while it is growing: i.e. purchasing, logistics, quality, etc.

**Person Specification**

**Qualifications/ Experience**
- Essential_
- Demonstratable record of success.
- Diploma in administration or similar.
- Minimum of 3 years’ experience.
- Management skills
- Desirable_
- Experience and knowledge of commodity driven products and pricing.
- Experience with SAP
- Particular Aptitude/Skills Required_
- Ability to work in a fast
- paced environment to tight deadlines.
- Excellent teamwork
- Excellent interpersonal and communication skills. Ability to communicate in all formats and at all levels with colleagues, managers, and external organisations.
- Organisational skills to prioritise effectively.
- Self-motivated
- Good IT skills including, Microsoft Office, Excel, Word, PowerPoint, MS Teams (but not essential)

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Customer support: 3 years (required)

Work Location: In person



  • Brampton, Canada Loblaw Companies Limited Full time

    Why This Role is Important The Specialist, Customer Support is responsible for providing exceptional Customer Care to our internal and external customers while also providing support in handling escalations and cases through a variety of channels to ensure our customer interactions reflects the voice of the brands.  What You'll Do To fulfill...


  • Brampton, Canada Randstad Canada Full time

    A company in the transportation and logistics industry in Brampton is looking for a Bilingual French & English Customer Support Specialist to join their team on an ongoing contract with a strong potential for permanent employment.As a Bilingual French & English Customer Support Specialist, you are the first point of contact for businesses and clients when it...


  • Brampton, Canada I2R North America Inc. Full time

    **Position Summary / Purpose** The **Customer Sales Support Coordinator** will focus on all aspects of customer satisfaction Working efficiently and effectively with other departments across the business to ensure excellent customer service is reached. This role will build strong working relationships with the customer, process and forecasting orders to...


  • Brampton, Canada I2R North America Inc. Full time

    **Position Summary / Purpose** The **Customer Sales Support Coordinator** will focus on all aspects of customer satisfaction Working efficiently and effectively with other departments across the business to ensure excellent customer service is reached. This role will build strong working relationships with the customer, process and forecasting orders to...

  • Customer Specialist

    2 months ago


    Brampton, Canada TFI International ON Full time

    **Overview** **Responsibilities** - Provide exceptional customer service to clients, both in person and over the phone - Assist customers with inquiries, concerns, and requests - Analyze customer needs and recommend appropriate products or services - Communicate effectively with customers to ensure their satisfaction - Perform data entry tasks accurately...

  • IT Support Specialist

    6 months ago


    Brampton, Canada Steelcon Group of Companies Full time

    **IT SUPPORT SPECIALIST** **JOIN A TEAM WITH THE STRENGTH OF STEEL** Steelcon employees design, fabricate and build some of the most iconic steel structures from coast to coast. Whether you're working at one of our offices, shops or jobsites, at Steelcon you’ll make an impact every day. As an IT Support Specialist at our head office in Brampton, ON, you...

  • Accounting Specialist

    6 months ago


    Brampton, Canada Home and Community Care Support Services Full time

    **Job Description**: **Accounting Specialist** **_ CARE AND BE CARED FOR - THIS IS YOUR HOME_** Are you an experienced Finance professional with strong accounting skills? Do you have experience in providing advise in accounts payable and receivable related issues and will act as a leading liaison in implementing any system and procedure changes. **If so,...


  • Brampton, Canada Weston Wood Solutions Full time

    **Please note that job title indicated in job postings may differ from internal job titles. Accordingly, offers of employment may not reflect job titles indicated in job postings. **About Us** Weston Wood Solutions (the “Company”) is a global distributor and manufacturer of millwork products. We deliver superb value by getting our customers the best...


  • Brampton, Canada Johnson Controls Full time

    **Unleash your potential with the Johnson Controls team! **:**As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. **Join our winning team and pave the way for a bright future. **With our extensive reach across various industries worldwide, our teams...


  • Brampton, Ontario, Canada GOEL TRAVEL Full time

    Are you looking for a challenging and rewarding role as an administrative assistant? GOEL TRAVEL is seeking a highly organized and detail-oriented individual to join our team as an Administrative Support Specialist.About Us: At GOEL TRAVEL, we are committed to providing exceptional travel experiences for our customers. Our team works together to ensure that...


  • Brampton, Canada Epico Forest Products Full time

    Are you a sales professional with a knack for the flooring industry? We're seeking a dynamic Inside Sales Support Specialist to join our team and drive success in the world of flooring sales. If you thrive in a fast-paced environment, excel at building relationships, and have a passion for delivering top-notch customer service, we want to hear from...


  • Brampton, Canada Bramgate Volkswagen Full time

    September 19 2024 We are seeking professionals who have outstanding work skills and are committed to developing lifetime clientele with a leading premium brand. Are you an experienced Customer Service expert looking to take the next step-up in your career? If so, we have a new challenge for you. As a valued team player, you will support the Volkswagen and...


  • Brampton, Ontario, Canada Jaswinder kaur Full time

    We are seeking a highly skilled Domestic Support Specialist to join our team at Jaswinder Kaur. As a key member of our household support staff, you will be responsible for maintaining a clean and organized space.About UsJaswinder Kaur is a dynamic and forward-thinking organization dedicated to providing exceptional support services. Our mission is to deliver...


  • Brampton, Canada Hertz Full time

    The **Sales and Service Specialists **consult with customers about the Hertz Rental Car program. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. ability to provide world-class customer services and sales support. The responsibilities also include building rapport and upselling customers on...


  • Brampton, Canada Armacell Canada Full time

    **Job Summary** Since global trade regulations affect the global activities of each operating group, the actions of the individual in this position will impact the entire corporation. Affected activities will include: import, export and re-export of commodities between foreign company locations, distributors and customers; anti-boycott compliance; sanctions...


  • Brampton, Canada Armacell Canada Full time

    **Job Summary** Since global trade regulations affect the global activities of each operating group, the actions of the individual in this position will impact the entire corporation. Affected activities will include: import, export and re-export of commodities between foreign company locations, distributors and customers; anti-boycott compliance; sanctions...


  • Brampton, Canada Pillway Full time

    **Overview** **Key Responsibilities**: - ** Bilingual Support**: Offer support and resolve inquiries for both French and English-speaking customers, maintaining high satisfaction levels across our diverse customer base. - ** CRM Management**: Efficiently manage customer tickets within our CRM system, ensuring timely action and adherence to service SLAs for...


  • Brampton, Ontario, Canada PRIMARY REHAB INC. Full time

    Job Title: Physiotherapy Support SpecialistWe are seeking a highly motivated and detail-oriented Physiotherapy Support Specialist to join our team at PRIMARY REHAB INC. This role is ideal for individuals who are passionate about providing exceptional patient care and contributing to the rehabilitation process.About the Role:Assist healthcare professionals in...


  • Brampton, Canada Tamarack Freight Ltd. Full time

    We are currently seeking an individual who has 2 years of experience as a Transportation Customs Specialist to join our team! This person will act as the primary contact person for all customs-related issues and be responsible for completing ACE & ACI manifests through border connect and through the Freight Management System, working in the government...


  • Brampton, Canada Brandt Full time

    Brandt is currently seeking a Technical Support Specialist for our Brampton Positioning Technology location. The Technical Support Specialist will work hands-on with some of the most innovative positioning technology available including machine automation, 3D scanning, mobile mapping, GNSS and robotic instrument solutions along with powerful cloud based...