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Field Service Coordinator

1 week ago


Lachine, Canada Metso Outotec Full time

Would you like to take this opportunity to influence the industry towards a more responsible use of the world’s natural resources?
As a newly combined company Metso Outotec creates a unique workplace. Combining the strengths of two companies we offer stronger platform for growth and innovation.
This is your opportunity to join the positive change.

**Job posting end date**: 10/31/2021

Field Service Coordinator

JOB STATEMENT

The Field Service Coordinator is responsible for the day-to-day administrative functions of the field services provided by Metso Outotec. The primary focus is on the seamless progression of Field Service from quotation to billing utilizing the key tools of Field service including Field Service Management Tool and SAP. The position is the key to Field service operations and is directly responsible for Field Service Technicians ability to perform their work. The position is directly responsible for specific Service Tools including the Field Service Management Tool. This is used to create Work Orders and manage the Technicians on site activities.

Job

**Responsibilities**:
Responsible for the profitable execution of field service contracts.
Creates Tech Service Quotations/ Proposals to clients
Support LTSA contractual obligations met
Responsible for ensuring SAP Order processing is conducted and compliant,
Issue internal and External MA service Purchase orders
Ensuring Client site compliance for technicians is fully approved to client systems
Facilitate Personal protective equipment

**Coordination of**: Customer Service calls
Long term utilization Scheduling of all technicians,
Labour allocation and planning for upcoming works
Facilitate all Travel logistics when required (Flights and accommodation)
Assist in Cross border visa compliance
Invoicing
Field service Reporting including KPI’s and Field service Summary report.
Assist in AR Management
Review and analyze costs on jobs and job margins.
General customer contact and phone support for Field service personnel.
Support of field service processes and procedures
Responsible for the FSM (Field Service Management) tool
Work directly with the FSM Managers and customers to execute work timely and on budget
Coordinate and conduct specialized HSE training as needed for development of the FSE staff
Manage the day-to-day operations of assigned Field Service personnel
Responsible for scheduling employees on projects and time off as necessary
Ensuring Client site compliance for technicians is fully approved to client systems
All other duties as assigned

Relationships

Reports directly to Senior Manager - Field Service, Canada with responsibilities from all Field Service Managers.
Directly works with Field Service Technicians daily.
Service BA responsibilities including implementing new tools.
Customers.

Experience

At least five (5) years applicable industry and product experience.
A proven track record of professional accomplishments and reliability.
Experience in complex matrix organizations/relationships, management experience preferred.
Above average time management skills to work in a fast paced dynamic organization.
Financial skills related to Field Service.
College level degree in either Finance/ Administration.

Knowledge, Skills and Abilities

Strong relationship building skills, a bias for action and detail-oriented behaviors are required.
Must have good knowledge of the broad range of Metso Outotec equipment such as crushers, mills, pyro, bulk handling, screens, process equipment, pumps, etc.
Solid knowledge base in services and aftermarket business, the mining and construction industry and its customers.
Strong customer service / customer satisfaction capabilities.
Willingness to actively engage in problem solving opportunities.
Highly motivated individual with the ability to work under pressure and meet deadlines.
Capable of effectively and accurately working on several projects at one time, organizing and prioritizing tasks, and working in a fast-paced environment.
Bilingualism is an asset (French -English)

Metso Outotec is an equal opportunity employer. All qualified applicants will receive consideration

for employment without regard to race, religion, color, national origin, gender, gender identity, sexual

orientation, age, status as a protected veteran, among other things, or status as a qualified individual

with disability. If you are an individual with disabilities who needs accommodation or you are having

844-632-4092 (Option 1

Metso Outotec is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing, metals refining and recycling industries globally. By improving our customers’ energy and water efficiency, increasing their productivity, and reducing environmental risks with our product and process expertise, we are the partner for positive change.

Metso Outotec is committed to limiting global warming to 1.5°C with Science Based Targets. We ranked 8th