Service Coordinator's Assistant

4 weeks ago

Toronto, Canada Mount Pleasant Group Full time

Mount Pleasant Group of Cemeteries is a not-for-profit organization that has been caring for families in the GTA since 1826. We operate ten cemeteries, nine funeral centres and four cremation centres, all serving the distinct needs of the local communities where they are located. As a community partner and environmental steward, we constantly strive to set innovative standards for our industry, guided by new trends, and advancements in technology without compromising our long-held values. We are a collection of amazing people who recognize that what they do every day is genuinely meaningful to the families we serve.

The Service Coordinator’s Assistant provides additional operational support to the Family Services team under the direction of the Service Coordinators, ranging from in-person customer service for families graveside, to supporting the receptionist by handling guests in the office.
- Attend and guide families at graveside interments/entombments and scattering of cremated remains.
- Answer general graveside questions and/or concerns.
- Communicate with Service Coordinators regarding any matters or concerns that require their attention and follow up.
- Check and verify accuracy and presentation of daily interments.
- Greet visitors to the Cemetery Office.
- Route in-person inquiries to the appropriate staff members and take accurate messages when necessary.
- Provide visitors directions and maps of the grounds as required.
- Help maintain the cleanliness and appearance of the reception area, refreshment lounge and all adjacent family rooms
- Perform any related sundry activities as assigned

**Hours/Days of Work**:

- On-Call - as required by business needs.
- Must be available for Saturdays and the occasional Sunday.
- Increased demand through spring and fall.
- Approximately six-hour shift, based on business needs from 8:00AM to 5:00PM.

**Qualifications**:

- Completion of a one year community college certificate/diploma, or equivalent combination of work experience, training and education, or higher
- A valid Ontario “G” driver’s licence, and acceptable driver’s abstract
- At least three years of front line customer service experience
- Previous experience at a funeral home and/or cemetery would be an asset.
- Excellent interpersonal and communication skills; team player
- Solid organizational skills, with the ability to work under pressure with competing priorities.
- Able to communicate with a high degree of professionalism, empathy, compassion, and tact
- Basic proficiency of Windows and MS and Outlook

**Job Type**: Casual

Schedule:

- Weekend availability

Application question(s):

- Are you available to work Saturdays and the occasional Sunday through spring and fall?

**Education**:

- Secondary School (required)

**Experience**:

- front line customer service: 3 years (required)
- funeral/cemetery: 3 years (preferred)

Licence/Certification:

- Ontario “G” driver’s licence (required)

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