IT Service Specialist

2 weeks ago

Toronto, Canada S & C Electric Company Full time

**The responsibilities of this position include, but are not limited to, the following**:

- Record, track and analyze all requests for Information Technology services using specialized help desk software including assignment of tasks, status follow-up and escalation as appropriate.
- Provide first-level phone support of computer hardware and software deployed globally throughout S&C, including troubleshooting, software usage questions and software installation.
- Work closely with other IT team members to respond to requests for service or problem notification and resolution.
- Provide the focal point for coordinating activities in the resolution of high-pressure, emergency service situations that frequently require the contributions of several individuals.
- On a rotational basis, provide the first level of off-hours support for critical situations.
- Develop recommendations for improving Information Technology’s overall responsiveness and internal customer satisfaction.

**To select this job as one of interest to you, at a minimum, you must have the following**:

- Bachelor's degree is preferred
- ServiceNow experience is desirable
- Excellent inter-personal skills especially in oral and written communications.
- Demonstrated ability to deal with others in a consistently courteous and supportive manner.
- Aptitude for problem analysis and resolution, especially as it relates to technical issues and terminology.
- Knowledge and skill in the use of computing equipment and at least the Microsoft suite of software used at S&C.
- Flexibility in working hours so that the IT Service Desk is always staffed during our core hours of on-site support.

**Major Physical Demands**

All physical demands are those normally associated with an office position.

**Why Work for S&C Electric Canada Ltd**

Celebrating a Century of Innovation. S&C has been around for over 100 years, and we help companies keep the lights on for their customers. Integrity, enthusiasm, sustained energy. These are the traits that S&C has always looked for and found when seeking people to join our team. S&C offers a competitive package of pay and benefits, including:

- Competitive compensation and Bonus Plan
- Pension Plan
- Flexible Benefit Options, medical 100% paid by S&C
- Paid Holiday Shutdown
- Summer Hours
- Seniority Recognition Program
- Employee Assistance Program
- A safe and fun working environment where we celebrate our milestones.
- Access to Spark LMS, our internal learning platform which gives you an opportunity to learn new skills and improve on the ones you already have.

**S&C Electric Canada Ltd. is an equal opportunity employer.**

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, S&C Electric Canada Ltd. will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform S&C Electric Canada Ltd.’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

**_#LI-Hybrid_

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