Customer Service and Technical Support
3 weeks ago
Job Title: Customer Service and Technical Support Representative
Company: Travel Buggy
Location: Edmonton, AB
Type: Full-time, Permanent
**Job Description**:
We are seeking a self-motivated individual to join our team as a Customer Service and Technical Support Representative. This role will be focused on providing remote customer service and technical support via phone and video conferencing.
The Customer Service and Technical Support Representative will be responsible for providing technical support and troubleshooting for all mobility equipment, ensuring that manufacturers’ guidelines and specifications are adhered to, and that equipment is safe to operate. Assisting customers with general inquiries to assist team in handling calls.
**Responsibilities**:
- Manage large amounts of inbound and outbound calls in a timely manner.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our database in a comprehensible way
- Provide remote customer service and technical support via phone and video conferencing.
- Troubleshoot problems clients are having with their equipment.
- Communicate effectively with clients, dealers and other team members.
- Work with colleagues to provide better customer service across the organization.
- Help train new employees.
**Requirements**:
- Patience, compassion, and strong listening skills
- Clear communication and a positive attitude
- Excellent time management capabilities and flexibility
- Exceptional troubleshooting skills
- Willingness to learn and develop new skills.
- Knowledge of products an asset
- Customer service experience an advantage.
- Excellent computer skills
Valued/Favored Assets:
- Experience with any Mobility Equipment considered valuable.
- Product knowledge favored.
- Electronics & mechanical background
- Background check may be required.
Schedule and Compensation:
**Job Types**: Full-time, Permanent
**Salary**: $45,000 - $55,000/yr
Bonus Available
**Benefits**:
- Casual dress
- Dental care
- Extended health care
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
**Job Types**: Full-time, Permanent
**Salary**: $45,000.00-$55,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- EDMONTON, AB: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: One location
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