Bilingual New Business Case Associate

1 month ago

Ottawa, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Bilingual New Business case Associate (Individual Insurance)**

We are looking for a Senior Issue associate to join the SLFD New Business Issue Team focussed on service excellence, collaboration and innovation. The Senior Issue Associate is to issue life and critical illness insurance policies accurately and in a timely manner. Three types of transactions that are processed include: Internal Replacements, Conversions and Options.

If you have a passion for providing excellent service and enjoy working in a fast paced environment we’d love to speak with you

**What will you do?**
- Accurately issue insurance policies that are the result of an internal replacement/conversion/option or New Business.
- Determine whether transactions are contractual and if underwriting is required
- Determine if all requirements have been received and, if not, request outstanding evidence and admin requirements.
- Terminate existing policies
- Decrease / remove base plan or term attachments on existing inforce policies.
- Determining if an upsell is available by reviewing the clients financial information
- Move money from the terminated policy to the new policy
- Review premiums and explain the premium credit calculation

**What do you need to succeed?**
- Bilingualism (English & French) interactions with English-speaking customers or partners
- Strong customer service skills
- Asks questions and probes to understand stated and underlying customer needs, issues, concerns and problems
- Strong attention to detail
- Addresses concerns and problems fairly, empathetically, decisively and promptly, maintaining a diplomatic and professional manner
- Manages customer expectations and keeps them up-to-date on progress
- Raises concerns and recommends potential solutions for those processes that negatively impact the customer service experience or the fair treatment of customers
- Meets established service standards to achieve team goals and month-end commitments for commission payment by effectively prioritizing and accurately and efficiently processing work
- Conveys ideas, needs and requirements clearly through verbal and written communication
- Flexibility in a changing work environment
- Enthusiastic, with a positive attitude
- Team player who does required share of work and supports teams success
- Ability to actively submit and participate in continuous improvement ideas, and problem solving sessions.

**What’s in it for you?**

Joining one of Canadas top 25 companies to work for, as recognized by GlassDoor

Competitive salary and bonus structure influenced by market range data

Flexible Benefits from the day you join to meet the needs of you and your family

A friendly, collaborative and inclusive culture

**Unique requirements**:
CSRs are required to sign into the team's phone queue
Phone duty until 5:00 pm is required 2 - 3 times per month
18 month time commitment to the position is required

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
41,700/41 700 - 68,000/68 000

**Job Category**:
Customer Service / Operations

**Posting End Date**:
04/05/2023

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