Case Manager

3 weeks ago

Ottawa, Canada The Ottawa Mission Full time

**Core Purpose and Mission Statement**

**The Core Purpose **of the Ottawa Mission is to reflect Jesus’ love in serving the homeless, the hungry, and the lost.
**Our Mission **is to by provide food, shelter, clothing and skills, and offer healing, faith and hope for building a wholesome life.

**Vision & Values**

**Our Vision **is that all the hurting, hungry and lost in Ottawa find HOPE, HEALING & HOME
**Our Values are** Faith First, Excellence in All, Respect & Dignity

**Position Purpose**

Reporting to the Manager of Client Services, the Case Manager provides practical support and system navigation for
Ottawa Mission residents in need of Case Management. He/She provides coordination of multi-disciplinary services to clients, monitors the provision of services to clients and re-assesses continuing client needs. The Case Manager works closely with the Employment & Education Program.

**Major Responsibilities**
- Conduct assessments of clients to determine individual needs and make appropriate referrals to community based programs and treatment facilities, including The Ottawa Mission’s services, while maintaining client privacy and confidentiality
- Research, identify, evaluate and prepare a list of appropriate agencies or resources in regards to assisting clients with identification, drug cards, medications, financial or legal assistance, residency, interpersonal/group coaching, mentoring, outreach, advocacy, crisis intervention and support of clients
- Build and maintain a relationship of trust and guidance with clients
- Use a client-centered approach to best support clients
- Empower clients in becoming self-sufficient while building confidence to make decisions independently
- Provide comprehensive tools, information, arranged appointments, coaching, support and encouragement enabling the client to follow through with referrals and/or information
- Prepare assessment tools and strategies to identify any barriers clients may have
- Advocate for clients with community agencies, government, or other groups as required
- Identify and conduct follow ups with clients as required
- Works in collaboration with the Education and Employment Program. Builds and maintains positive and effective relationships with community agencies, government and other groups
- Participate in client case conferences and/or weekly meetings as required
- Ensure ongoing communication with all Mission departments regarding client issues
- Provide support and back-up to colleagues across all program departments
- Ensure client files are up to date, statistical information is correct, and case notes accurately explain case
- Refer clients to appropriate resources as necessary
- Support clients with transitions into their housing needs. Assisting clients to settle into their new home with the necessary support; i.e., furniture, food items, basic living needs, medication delivery, etc.
- Accompany clients to key appointments in the community such as: Medical, financial assistance, legal matters, lease signings, furniture bank, house viewings, etc.
- Support clients to become more independent by visiting them in their home and offering help with their individual goals.
- Provide crisis management for clients; make linkages for interventions as appropriate
- Maintain an active caseload providing support and guidance to each client’s individual goals
- Arrange or provide transportation for clients, to and from appointments
- Assist clients with relevant goal development and implementation of strategies to assist with goals
- Identify clients who may require services and promote the service to them/make suggestions for services that may assist the client
- Provide support to new staff in client services as well as assist with their orientation (allow for job shadowing)
- Participate in continuing education activities, remaining knowledgeable in area(s) of expertise
- Prepare and maintain monthly statistics, success stories, client profiles, etc.
- Other duties as assigned by Management

**Education**
- University Degree or College Diploma in Social Work or Social Service worker

**Experience**
- Minimum of two years’ experience working in the social service field

**Qualifications**
- Working knowledge of housing-first, client-centered, strengths-based approaches
- Knowledge of mental illness and substance dependency
- Knowledge of structural, systemic, and individual causes of homelessness and poverty
- Strong skills in critical thinking, decision making and analysis
- The ability to work collaboratively as a member of an interdisciplinary team
- Excellent oral and written communication skills
- Working knowledge of Microsoft Office (Word, Excel, Outlook, Access, PowerPoint)
- Valid Class “G” driver’s license with a clean driver’s abstract required
- Bilingualism (French/English) considered an asset
- Motivational Interviewing considered an asset
- Being a member of the OCSWSSW considered an asset

**Working Conditions**

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