Drop-in Supervisor

6 months ago


Vancouver, Canada WISH Drop-In Centre Society Full time

**Applications without a cover letter will not be considered**

**ABOUT WISH**

**JOB SUMMARY**

**DUTIES & RESPONSIBILITIES**
- Play a leadership role in maintaining a warm, welcoming, respectful, and non-judgmental environment, while ensuring the support and security of staff, volunteers, and participants.
- Ensure the safe and sustainable operations and functions of the Drop-In space and program while maintaining and upholding a participant-centered approach.
- Assist the Manager with recruitment, orientation, training, retention, evaluations, and performance management of 35+ unionized Drop-In staff and non-union Kitchen Staff.
- Be available for on-call duty for staff or to respond to any emergencies that can affect the program.
- Maintain a strong understanding of the Collective Agreement and how it functions for the Drop-In staff.
- Establish and proactively maintain healthy, collaborative, constructive, and supportive working relationships with all Drop-In staff.
- Provide insight, support, and/or follow-up with staff and/or participants in the case of critical incidents, bad date reports, missing persons or other serious situations, as required.
- Support the drop-in staff with participant management, ban recommendations, and participant check-ins.
- Collaboratively participate in the Labour Management Committee when needed, and ensure follow-up to any actions resulting from the Joint Health & Safety Committee meetings.
- Build and maintain the monthly schedule, approve vacation requests, respond to shift coverage, and arrange any emergency scheduling changes as needed.
- Complete all administrative tasks for the program including timesheet approvals, payroll inquiries, and program petty cash and expenses.
- Conduct in-house maintenance and collaborate with the Workplace & Facilities Manager to ensure maintenance of equipment, furniture, and facilities of the Drop-In space as well as procurement of supplies and physical donations.
- Compile, analyze, and submit statistics and reports related to Drop-In services, for internal program development/assessment purposes and to relevant funders.
- Research and provide staff with information regarding relevant and appropriate community services and supports for participants.
- Provide relevant and appropriate advocacy and support to participants who access WISH while maintaining Drop-In policies and Codes of Conduct, including as it pertains to ban recommendations and re-integration.
- Establish and maintain healthy, collaborative, constructive, supportive and proactive working relationships with the other WISH programs in ensuring WISH’s consistent wrap-around supports to participants.
- Support the Manager in preparing agendas, and co-chairing regular monthly Drop-In staff meetings and represents the Drop-In at regular and ad hoc planning/programming meetings.
- Other relevant duties as assigned.

**QUALIFICATIONS & REQUIREMENTS**
- Minimum 2-3 years’ experience working in front line social service delivery is required.
- Direct managerial and supervisory experience of a group of front-line social service staff (preferably unionized) is an asset.
- Demonstrated leadership skills, budget management, and program management abilities.
- Post-secondary education or training in social service work, counseling, or related social sciences is an asset.
- Proven management experience in a unionized environment, social services and/or the DTES is a considerable asset.
- Competency in basic handiwork and building maintenance skills are strong assets.
- Flexibility required for schedule and hours, must be flexible in responding to emergencies, including after hours, via phone or in person.
- Alignment with the WISH mission, vision, and core values.
- A strong feminist analysis of violence against women and gender-diverse folks with an understanding of power and its intersection with gender, race, culture, class, ability, religion, sexual orientation, ethnicity, and age.
- Knowledge of the Downtown Eastside supports and services, proven ability to navigate the social welfare, public health, and justice systems, particularly in the areas of poverty reduction, housing, emergency medical care, detox and addictions services, and counseling.
- An understanding of the inherent issues that WISH participants face on a daily basis.
- Demonstrated ability to work independently while maintaining inclusive and collaborative relationships with the rest of the WISH team.
- Effective communication skills, both verbal and written, including strong computer literacy in Microsoft 365 (Word, Excel, Sharepoint, Outlook, etc.) and internal communications tools such as Slack are essential.
- Excellent interpersonal skills (de-briefing, active listening, conflict resolution, de-escalation, problem solving, supportive) is essential.
- Excellent understanding and experience in creating and maintaining boundaries and supporting staff in doing the same.
- Demonstrated ability to build a st


  • Cook

    6 months ago


    Vancouver, Canada WISH Drop-In Centre Society Full time

    **JOB SUMMARY** Reporting to the Kitchen Supervisor, you are responsible for the safe, efficient and organized operation of the kitchen. You will supervise, manage and support the kitchen staff and volunteers with an inclusive and collaborative management style. WISH maintains a strong focus on community and operates as a team where staff, volunteers, and...

  • Kitchen Assistant

    2 months ago


    Vancouver, Canada WISH Drop-In Centre Society Full time

    Reporting to the Kitchen and Volunteer Manager, you are responsible for supporting the safe, efficient and organized operation of the kitchen. This position will assist in processing donations, preparing ingredients, and helping train volunteers in the kitchen. The kitchen assistant will work closely with the cooks to create nutritious meals for...

  • Drop Count Team Member

    6 months ago


    Vancouver, Canada Parq Vancouver Full time

    **OUR COMPANY** Parq Vancouver is Where Vancouver Plays. Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city. We are proud to...


  • Vancouver, Canada WISH Drop-In Centre Society Full time

    JOB SUMMARY ABOUT WISH JOB DUTIES & RESPONSIBILITIES - Work in collaboration with two WISH Inreach workers to manage a fluid caseload of approximately 30+ Indigenous WISH participants to provide, Traditional Cultural, holistic, participant-centred support in following the Medicine Wheel Teachings. Supporting IHSP Back to Basics program participants with...

  • Shelter Supervisor

    6 months ago


    Vancouver, Canada WISH Drop-In Centre Society Full time

    **Applications without a cover letter will not be considered** **ABOUT WISH** **JOB SUMMARY** **DUTIES & RESPONSIBILITIES** - Play a leadership role in maintaining a warm, welcoming, respectful, and non-judgmental environment, while ensuring the support and security of staff, volunteers, participants. - Ensure the safe and sustainable operations and...


  • Vancouver, Canada Urban Native Youth Association Full time

    **Who we are?**: - UNYA has been supporting the health and wellbeing of Indigenous youth in the Metro Vancouver area for over 30 years. As a respected non-profit, charitable organization, we recognize Indigenous youth as experts in their own lives and strive to provide youth with programs and opportunities that are relevant and meaningful to them. - At...


  • Vancouver, Canada Urban Native Youth Association Full time

    Who we are? UNYA has been supporting the health and wellbeing of Indigenous youth in the Metro Vancouver area for over 30 years. As a respected non-profit, charitable organization, we recognize Indigenous youth as experts in their own lives and strive to provide youth with programs and opportunities that are relevant and meaningful to them. At Urban...

  • Play Supervisor

    2 months ago


    Vancouver, Canada Playsticity Full time

    **Playsticity - Play Supervisor - Job Details** **Job type** - Full-time (30+ hrs/week), or - Part-time (4-29 hrs/week) **Shifts and Schedule** - ~ 2hr to 8hr shifts, 6:45am - 9:30pm, Sunday to Saturday available - _NOTE: Playsticity’s schedule will begin with a soft-opening format, then a school winter break format, before assuming a typical schedule...


  • Vancouver, Canada GardaWorld Full time

    **Mobile Supervisor** Do you love being a leader and helping your company achieve operational goals? Then you have come to the right place! We are looking for a Mobile Supervisor in our Mobile Division to join our growing Garda World team and play a crucial role in enhancing the skills and knowledge of our security personnel. If you bring experience...


  • Vancouver, Canada WISH Drop-In Centre Society Full time

    **Applications without a cover letter will not be considered** **JOB SUMMARY** The SEP Manager is responsible for the management and supervision of the SEP Supervisor, and responsible for the oversight, support and development of all SEP staff and volunteers. **ABOUT WISH** **ABOUT THE SUPPORTIVE EMPLOYMENT PROGRAM** **JOB DUTIES AND KEY...

  • Kitchen Supervisor

    6 months ago


    Vancouver, Canada Downtown Eastside Women's Centre - Vancouver, BC Full time

    **About DEWC** **The Opportunity** The Kitchen Supervisor is responsible for overseeing the Kitchen program through effectively planning, coordinating, scheduling, supervising, and directing the Kitchen program employees. She will ensure that food services meet the funding contract requirements as well as the philosophy, mission and mandate of the Downtown...


  • Vancouver, Canada GardaWorld Full time

    Mobile Supervisor Do you love being a leader and helping your company achieve operational goals? Then you have come to the right place! We are looking for a Mobile Supervisor in our Mobile Division to join our growing Garda World team and play a crucial role in enhancing the skills and knowledge of our security personnel. If you bring experience...

  • Team Member

    6 months ago


    Vancouver, Canada The Dugout Full time

    THE DUGOUTDROP IN CENTRE The Dugout Drop In Centre - Summary of Position Job Title: Drop In Centre Cook The Dugout is a nondenominational charitable organisation serving residents of Vancouver 's Downtown Eastside. We offer a low-barrier community living room: a place where people can come to enjoy a free snack and a coffee away from the street or from...

  • Intake Supervisor

    2 weeks ago


    Vancouver, Canada Shelter Movers Full time

    **WHO ARE WE?** Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence. Every year, in...

  • Intake Supervisor

    2 weeks ago


    Vancouver, Canada Shelter Movers of Toronto Full time

    **WHO ARE WE?** Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence. Every year, in...


  • Vancouver, Canada GardaWorld Full time

    Mobile Supervisor Do you love being a leader and helping your company achieve operational goals? Then you have come to the right place! We are looking for a Mobile Supervisor in our Mobile Division to join our growing Garda World team and play a crucial role in enhancing the skills and knowledge of our security personnel. If you bring experience working...


  • Vancouver, Canada GardaWorld Full time

    Mobile Supervisor  Do you love being a leader and helping your company achieve operational goals? Then you have come to the right place!We are looking for a Mobile Supervisor in our Mobile Division to join our growing Garda World team and play a crucial role in enhancing the skills and knowledge of our security personnel. If you bring experience working in...


  • Vancouver, Canada Family Services of Greater Vancouver Full time

    JOB OPPORTUNITY: **Housing and Transition Supervisor** **Download PDF Job Posting here** **Housing and Transition Supervisor **Competition #10-24 About this Role Directions Youth Services is a division of Family Services of Greater Vancouver (FSGV), which for more than 90 years has provided a variety of essential resources for children, families and...


  • North Vancouver, Canada Stuffies Pastries Full time

    Stuffies Pastries would like to invite anyone who has an interest in growing with the organization and establish a great working and excellent food service environment. It is important to us that you posses the following qualities listed below and is open to develop oneself. A progressive/performance based salary package is available. Good Communication...

  • Youth Supervisor

    4 weeks ago


    West Vancouver, Canada Hollyburn Country Club Full time

    **About Us** Hollyburn Country Club - _A Private, Family Club_ Hollyburn Country Club offers members an exclusive hub for activity, sport, dining, entertainment, socialization, and business. We provide a welcoming environment that serves as a home away from home for many of our members. **Our Values** - Community - Foster strong connections and a sense of...