Analyst, Enterprise Applications Support

4 weeks ago

Toronto, Canada OMERS Full time

Why join us?

Are you looking to join a dynamic pension plan that embodies the strong values of its 500,000 members and is an industry leading global investor? If so, we would love to tell you our story.

At OMERS we put our people first and are proud to embrace the diversity of thought and leadership that comes from having locations in Toronto, London, New York, Singapore, Sydney and other major cities across North America and Europe. Our culture is truly one of a kind. We get stuff done, and have fun doing it We take great pride in contributing to the communities where we live with an ever-constant eye to the global investment markets. Roles and Responsibilities

Provide 2nd/3rd level support for IT Applications

Perform routine system backups and upgrades.

Investigate and diagnose system faults and errors.

Installing system updates and performing data backups

Running regular maintenance checks

Provide instructions and training to staff when necessary.

Monitor, record and respond to requests for support.

Resolve technical issues within defined SLA.

Analyze error trends aimed at reducing or minimizing down time.

Support Enterprise Architects with technical specification for solutions as need arises.

Communicate messages regarding systems issues to users promptly.

Liaise with software suppliers to fulfil the requirements of the organization.

Identify and develop functionality changes.

Undertake regular reviews of Application Landscape and propose recommendations on future state
Essential Must Have’s

At least 2 - 3 years’ Experience with Monitoring Solution s e.g. Data Dog, Solar Winds, Ops Manager etc

Intermediate Application software Trouble Shooting Skills

Extensive and demonstrable experience with supporting Client and Server-Side Applications

Background in IT Operational Role

Basic understanding of Programming

Knowledge of Windows Operating Systems, Databases and SQL
Nice to Have’s

Excellent Communication and Presentation Skills

Analytical Thinking

Ability to interact with Customers and proffer solutions to problems in a well-articulated manner.

Basic Experience with Continuous Improvement process

Knowledge of ITIL

Experience with File Transfer Solution, Imaging Solution

We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come in to the office 3 days per week.

**Our story**:
Founded in 1962, OMERS is one of Canada’s largest defined benefit pension plans, with $128.6 CAD billion in net assets as of December 31, 2023. OMERS is a jointly-sponsored pension plan, with more than 1,000 participating employers ranging from large cities to local agencies, and over half a million active, deferred and retired members. OMERS members include union and non-union employees of municipalities, school boards, local boards, transit systems, electrical utilities, emergency services and children’s aid societies across Ontario. Contributions to the Plan are funded equally by members and employers. OMERS teams work in Toronto, London, New York, Amsterdam, Luxembourg, Singapore, Sydney and other major cities across North America and Europe - serving members and employers and originating and managing a diversified portfolio of high-quality investments in public markets, private equity, infrastructure and real estate.

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.

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