Sales Manager, Tdaf

3 weeks ago

Waterloo, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**

TD Auto Finance is a dynamic division within TD. This is an exciting opportunity to join a rapidly growing business focused on providing a robust array of automotive financing options to meet our customers' needs as well as the needs of our dealer partners. In Canada we also finance recreational and leisure vehicles, and serve the Prime and Non-Prime Auto market.

In the goal to become Canada’s #1 auto lender we are over 900 people strong including an external sales team located coast to coast, as well as teams in credit adjudication, funding, inside sales, loan administration, customer service, collections and recovery, and our federated functions of risk management, technology solutions, finance & human resources. Our offices are located in Canada in Toronto, ON, Brossard, QC & Nanaimo, BC

Under the direction of a Senior Dealer Relationship Manager, the Dealer Relationship Manager (DRM) is a professional sales consultant, responsible for establishing and maintaining productive, long term relationships with TDAF's dealer partners while focusing on business development in an assigned territory. The DRM will achieve targeted volume production through a disciplined sales approach to managing an assigned territory and by providing outstanding levels of service to TDAF's dealer customers. The incumbent performs all duties within established Marketing Policies & Procedures.
- Employ effective business development & relationship management techniques to assist in meeting or exceeding established volume targets for the territory (Retail & Wholesale).
- Use market intelligence and TDAF forecasting metrics to assist in establishing target volumes and corresponding marketing plans that meet or exceed the required growth for the assigned territory.
- Gather and maintain in TDAF’s CRM, intimate market intelligence for each dealer with regards to primary contacts, sales volumes, competitive preferences and other pertinent relationship data.
- Monitor and increase TDAF’s registered dealer penetration in the assigned territory by maintaining accurate prospect and registered information in CRM and using targeted sales techniques.
- Monitor and increase TDAF’s submitting and funding dealer penetration in the assigned region through focused service on targeted accounts.
- Enhance the depth of relationships within the dealership by maintaining regular contact with multiple key contact points within the dealership.
- Consult with TDAF’s dealer customers to understand their specific needs and objectives regarding their approach and understanding of the special finance market;
- Provide exceptional and expedient service when called upon by dealer partners for any reason including dealer complaints or dealer issues.
- Oversee the overall relationship with each dealer account within the assigned territory to ensure positive and progressive relationships with each touch point at TDAF

**Job Requirements**
- Employ effective territory management practices to maximize opportunities and minimize risk within the assigned region.
- Ensure TDAF marketing service levels (Complete dealer contact cycle within 45 days; Average of 5 dealer visits per business day) are maintained by using an efficient, cost effective and flexible territory schedule that is housed in CRM.
- Uphold TDAF’s service proposition by ensuring adequate preparation is completed prior to dealer calls ensuring value is presented within each visit.
- Effectively utilize various visit types within the dealership to deploy TDAF’ product throughout each dealer account.
- Use market intelligence and field inspections to manage TDAF’s risk within the dealer network.
- Use market penetration information as well as activity data to adjust territory scheduling and frequency of dealer visits based on service needs and opportunities.
- Coordinate the field territory schedule with the ISR’s internal contact cycle for non-prime business.
- Help prepare, validate and finalize new dealer sign up information

**Additional Information**
- Maintain ongoing dialogue and open communication with internal TDAF departments and external dealer contacts to ensure superior service to all dealer accounts.
- Communicate product and service changes, promotions and other TDAF information to dealer network in a timely and effective manner.
- Effectively communicate TDAF competitive advantages on a transactional and broad basis to ensure proper product positioning within dealerships.
- Develop and maintain strong knowledge of TDAF Credit & Funding policies and use the information to help communicate decision and policy info to dealer customers.
- Carry out campaign assignments as outlined by department management.
- Liaise with the credit department and funding departments to resolve any dealer concerns regarding individual transactions or any other relationship o

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