Event Services Manager

1 week ago

Victoria, Canada FAIRMONT Full time

**Company Description**
Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour.

This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada’s 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel’s sophisticated Lobby Lounge. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural beauty.
**Job Description** What is in it for you**:

- Employee benefit card offering discounted rates at Accor properties worldwide
- Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
- Opportunity to develop your talent and grow within your property and across the world
- Complimentary meal during your shift through our Colleague Dining Program
- Complimentary uniform laundering
- Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
- Access to our company-matched Defined Contribution Pension Plan (DCPP)
- Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
- Competitive annual salary commensurate with experience, starting at $62,800

**What you will be doing**:
Reporting to the Director of Events Sales & Services, responsibilities and essential job functions include but are not limited to the following:

- Solicit and confirm event related information with client to fulfill contractual timelines and commitments
- To conduct necessary site inspections; upsell of the hotel’s services, suggesting suitable menus, events and activities.
- Plan creative experiences in collaboration with the Banquet Chef to curate custom menus
- Coordinate various production elements and logistics including: electrical, internet, telecommunications, audio-visual, exhibit and third party requirements
- Create floor plans that optimize space and ensure a memorable guest experience
- Finalizing event setups in planning phase to ensure banquet operations and client are in agreement prior to set up of meeting and event spaces
- Obtain guarantees of food and beverage events for banquets and culinary operations to manage and control labour and food costs
- To relay all details of conferences and events to all departments in a professional thorough and timely manner using Conference resumes, Banquet Event Orders and internal memos effectively
- Conduct pre-conference meetings to ensure key operational departments are fully engaged and prepared to exceed expectations of our client programs
- Conduct and/or attend daily meetings to review event logistics to ensure last minute revisions are communicated with accuracy to banquets, culinary, stewarding and on-site audio-visual provide
- Establish good business and social relationships with industry clients and partners by participating in activities to further increase sales opportunities for the Hotel
- To effectively use function space to maximize revenues
- Responsible for the managing of guestroom blocks and food and beverage covers in order to maintain forecast accuracy
- To maintain high quality of service standards required by the hotel and by the Company
- Work closely with the client and Hotel departments throughout the duration of the event ensuring the successful outcome of the client’s program from arrival to departure.
- To foster a co-operative team spirit with and between Sales, Banquets & Culinary
- To handle general inquiries
- Additional duties as assigned by the Director of Event Sales & Services

**Qualifications** Your experience and skills include**:

- Hospitality Management Degree or equivalent an asset
- Minimum 2 years’ experience as a Conference Services Manager or similar role
- Must be able to work independently and maintain a positive attitude within a very busy environment
- Proven ability to plan and organize events effectively, with an acute sense of detail
- Computer literate with Opera software
- Excellent interpersonal and communication skills, both written and verbal
- Knowledgeable on food and beverage trends and the luxury hotel market
- Knowledge of hotel banquet operations and reservations are an asset
- Must have abil

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