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Group Sales and Events Manager

4 months ago

Victoria, Canada Brentwood Bay Resort Full time

**What we do and are proud of**

At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest experience and support our team members in discovering and delivering their unique contributions.

Our team is made up of passionate and engaged individuals who are empowered to share their input, opinions, strategies, and suggestions. We believe in working together as a team to deliver exceptional service, and we support one another to achieve our goals.

**Why this role is significant**

As the Group Sales and Events Manager, you play a significant role in ensuring the smooth execution of all group bookings and events. You will handle all incoming inquiries, and guide guests through the sales experience. You bring outstanding customer service skills, a deep understanding of guest needs and preferences, and a passion for optimizing revenue while showcasing Brentwood Bay Resort's offerings.

**A day in the life**
- Develop and implement effective sales strategies to achieve revenue targets and maximize profitability.
- Identify and pursue new business opportunities through proactive sales efforts, networking, and relationship building.
- Manage and grow relationships with existing clients, ensuring repeat business and customer loyalty.
- Conduct site tours and sales meetings with prospective clients.
- Lead weekly BEO meetings to ensure executing teams have all necessary information and are clear on event details.
- Manage all buy-out sales closely, serving as the main point of guest contact during event setup.
- Guide guests through the experience, offering suggestions and options to maximize revenue and guest satisfaction.
- Collaborate with Rooms and Food and Beverage departments to provide rate quotes for rooms, meeting spaces, activities, and catering.
- Respond promptly to inquiries related to group dinners, meetings, weddings, conferences, executive retreats, and private parties.
- Create Banquet Event Orders, Group Summaries, and internal correspondence to ensure seamless event execution.
- Maintain comprehensive knowledge of menu items and beverage lists.
- Work with the kitchen to develop custom menus for each event as needed.
- Prepare proposals and contracts for all events.
- Supervise furniture moving and setup for large events.
- Ensure the accuracy and timeliness of all event details.
- Follow up with guests after events to ensure satisfaction with provided services.

**What you bring to the team**
- Minimum of 2-3 years of experience in sales and event management within the hospitality industry.
- Exceptional interpersonal and communication skills, with the ability to build and maintain relationships with clients and colleagues.
- You demonstrate strong attention to detail, exceptional time management, and organizational skills.
- You can work effectively in a fast-paced environment and manage multiple projects simultaneously.
- Your written and verbal communication skills are excellent.
- You are highly proficient with Microsoft Suite, including Outlook, Word, Excel, and PowerPoint, and you are familiar with project management software and tools, such as Asana.
- You are available to work flexible hours, including evenings, weekends, and holidays.

**Why join our team at BBR**
- Extended health and dental benefits.
- Enjoy four complimentary spa days per year.
- Work-life balance with three weeks of paid vacation per year.
- Manager meal included each shift.
- Be a part of an award-winning culture with personal and professional development opportunities.
- Employee discounts, including 50% off at the Pub, Arbutus Room, and treatments at the Spa.
- Free paddle sport rentals at the Brentwood Bay Marina for you and a friend.
- Friends and family discounts on hotel rooms.

We recognize that a variety of experiences contribute to the qualifications for each role. If you believe you could excel in this position, but do not meet all the formal requirements, we still encourage you to apply.