Appointment Coordinator

4 weeks ago

Richmond, Canada OpenRoad Auto Group Full time

**UNLIMITED POSSIBILITIES AHEAD.**

**Position**: Appointment Coordinator
**Status**: Full-Time

**Dealership**:OpenRoad Lexus Richmond
**Department**:Service

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

**A Career at OpenRoad Means You’ll Enjoy**:

- Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
- Internal and external, training & development opportunities for skill-development and growth
- Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
- Comprehensive extended health and dental plan, tailored around Associate wellness
- Recognition and Engagement Events

**ROLE & RESPONSIBILITIES**:

- Handling customer calls regarding appointment cycle, and ensuring all service appointments are scheduled when due.
- Review unconfirmed appointments in the system and contact customers to confirm several days prior to scheduled appointment date.
- Contact customers to make them aware of outstanding recalls or campaigns and book the required appointments.
- Contact customers who are due for maintenance to book appointments.
- Performing valet service to guests, picking up their vehicle from their location and bringing it back for service
- Offer alternative dates and/or times and book new appointments into the system when customer is unavailable for scheduled appointment
- Conduct follow-ups with service customers shortly after their service or repair, along with determining and documenting the quality of their visit.
- Take note of all customer comments and feedback and forward to the Service Manager.
- Update customer information on file.
- Report all and any customer complaints to Service Manager.
- Attend meetings and training as required.
- Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.

**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**:

- Previous experience in a customer relations role, and possess well developed telephone skills is an asset.
- Attention to detail with strong organizational skills.
- Good computer skills (Microsoft Office/Excel) and ability to maintain records using a computerized appointment system and learn new programs.
- Ready to work in a fast-paced environment requiring multitasking, and ability to work effectively against deadlines.
- Interpersonal skills to effectively work with other members of the Service Department
- Class 5 Driver License with clean driving record
- Ability to work Saturdays

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US

We thank all those that have applied. Only those considered for the position will be contacted.

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