Member Service Representative

3 weeks ago

Steinbach, Canada Steinbach Credit Union Full time

**We’re looking for a Member Service Representative for our Steinbach branch.**
**Join the team at one of Manitoba’s largest credit unions.**
If you’re the type of person who asks thoughtful questions, loves to help others, and seeks new challenges, then this is a great opportunity for you to join our deposit sales team. We are one of Manitoba’s largest credit unions, and we’re looking for someone with the passion and skills to go above and beyond for each of our members.
**What’s your role at SCU?**
As one of the first points of contact with members in-person, over the phone, and through digital channels, you are the face of SCU. This makes your role essential to our success. Knowing this, your goal is to provide advice to each member on their journey of saving and spending wisely. To do that, you will:

- **Grow SCU deposits**: Achieve sales goals by thoughtfully helping people explore products and services that will best meet all of their financial needs, including deposit accounts and registered products (RSP, TFSA, RIF).
- **Build and strengthen member relationships**: Onboarding new personal & business members to SCU, provide solid advice in person, over the phone, and through digital channels.
- **Refer members to other specialists**:Answer questions to determine which specialists can best help members take the next step on their journey, such as lending or wealth management.
- **Grow your skills and knowledge**: Learn more about a variety of role-related areas, including financial services, technology, and member service.

**How will you be rewarded?**
At SCU, not only are we motivated to help our members, but we also believe in supporting and developing our employees. You will receive a comprehensive benefits package, including:

- Competitive annual salary based on your skills and experience
- Employee bonus program and employer-matched pension plan
- Regular training and coaching to help you develop your skills to advance your career in financial services — right here in Manitoba
- Comprehensive benefits package including extended medical, dental, and vision benefits, health spending account, clothing allowance, plus employee banking benefits

We are also proud to give back to our community in a variety of ways, and each member of our team is given the opportunity to participate in these events.
**What do we need from you?**
We are dedicated to offering our members capable and qualified guidance. Here are the experiences and abilities we’re looking for when hiring a new member of our team:

- **Proven ability to achieve or exceed sales goals** that ensure our members are offered the right products and services to meet their needs
- **A detail and results-oriented mindset**, with the ability to learn and work quickly, efficiently, and with a high degree of accuracy
- **Excellent** **interpersonal, written, and verbal communication skills**:

- **Ability to effectively prioritize**, organize, and manage a changing workload
- **Excel in a fast-paced and evolving environment** by growing your skills and knowledge in a variety of role-related areas, including financial services, technology, sales, and member service
- **Broad education and experience may be considered**, as this role is a first step to many career paths within SCU. This includes:

- A Business degree or diploma with 1 year of sales experience; or
- Partial post-secondary education with 2 years of sales experience; or
- A high school diploma with 3 years of sales experience

Does this sound like the ideal role for you? Tell us about yourself by submitting a resume and cover letter.
**Accessibility and inclusivity**
We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.
**Closing Date: January 03, 2023

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