Online Support Services Representative
1 month ago
Administration Job Type: Full-Time How To Apply: Mail, E-mail or AMIK.DISTRICT SUPPORT REPRESENTATIVE
Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life and community.
Join our team of Manitoba's best as we continue to build a company that supports innovation, commitment and customer service.
We are seeking an experienced Support Representative to fill a temporary position in the Steinbach Customer Service Centre to provide a wide range of operational administrative support related to planning, dispatching, and customer service activities.
Use a variety of customer information, work management and computer system applications (i.e., Banner, MWM, SAP, CSI, PowerON) to effectively perform customer service and administrative support transactions within the Customer Service Centre (CSC).
Ensure work is capacity scheduled efficiently to resources within the CSC using the Mobile Workforce Management (MWM) software to meet the daily work schedules and customer service needs.
Liaise with the Planning group in processing the administrative component of the work order and structure move process.
Review, analyze, and resolve issues/inquiries as it relates to energy consumption, billing, and services consistent with corporate policies and procedures.
Perform time and expense administration and handle staff inquiries related to their time, expenses, and benefits ensuring adherence to applicable collective agreements and/or corporate policies.
Establish and maintain an effective line of communication and liaison within other related areas of the Corporation such as M&CS Support, Operation Support Services, Customer Billing, Major Accounts, Time and Expense, HR, Customer Engagement Centre, Credit & Recovery Services, MHUS, TSOM, Customer Metering and Electric Codes, Materials Management, and Meter Shop.
Demonstrated ability to operate relevant software in referencing required data. This includes the ability to use PragmaCAD, CSI, eGIS, CBYD, IVRnet, SAP (MM, PM, CS, TM), Time and Expense Management system, RCCS, SFM, Work Order Registries, Microsoft Outlook, Word, and Excel.
Familiar with union agreements and corporate policies and procedures as they related to a CSC operating environment.
Possesses strong interpersonal skills and be capable of communicating both orally and in writing.
Note: This employment opportunity is advertised on Manitoba Hydro's career website, and all candidates wishing to apply must do so using our online application system.
Visit to learn more about this position and to apply online.
This employer accepts online applications via AMIK.caApply online now for the following benefits:
Apply online for any job on AMIK.
Email, call, or connect with us on social media and we will be happy to help.
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