Guest Service Agent

3 weeks ago


Mississauga, Canada Delta Hotels by Marriott Toronto Mississauga Full time

You will be responsible to provide great customer service to our hotel guests. This means you will be involved in the welcome and greeting of our guests, check in and check out procedures. You will answer guest enquiries and provide assistance. You take all incoming phone calls. We are looking for individuals who are enthusiastic, and are passionate about customer service, with strong leadership abilities. Assertive and able to work in a team environment. Good computer knowledge and a fast learner who can work well under pressure. Rapid solutions to changing situations are your strength. MARRIOTT brand experience will be an asset.

**RESPONSIBILITIES**:

- Checking guests in and out and ensuring their comfort during their stay.
- The Welcome will make the difference; ensure customer satisfaction is your key driver and goal.
- Ensure audit controls are in line with company standards
- Good knowledge of on line reservation systems and procedures
- Develop regular guest plan and recognition program
- Responsible for hotel cash and banking
- Upsell hotel facilities to guests at Check In
- Tracking of different programs like Loyalty programs, Guest Satisfaction, and inventory of supplies.
- Compile reporting
- Communication with Team Members within the department and outside
- Able to deal and resolve payment situations at the Front Desk

**CANDIDATE REQUIRMENTS**:

- Minimum of 2 years’ experience in Hotel Front Desk role
- Knowledge of Opera a must
- Weekend availability and flexible working hours
- Strong analytical abilities, detail oriented and able to multitask
- Hospitality experience is a must.
- Bachelor’s Degree in Hospitality or Tourism an asset
- Advanced knowledge of Excel & Microsoft Office
- Bilingual a plus

**Salary**: $20.39 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- hotel front desk: 1 year (required)

Work Location: In person


  • Guest Service Agent

    3 days ago


    Mississauga, Canada Hilton MississaugaMeadowvale Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...


  • Mississauga, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre** **Consultant** **to join our Guest Services team!** **(Mississauga)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Services Agents

    13 hours ago


    Mississauga, Canada Shannex Full time

    Owned and operated by Shannex, The Glenerin Inn & Spa creates a memorable experience for its guests in the grandeur of its history and heritage by providing a distinctive level of hospitality from its caring and gracious staff. A place to relax and recharge, the casual elegance of the Inn is here for guests to celebrate all the precious moments in life with...


  • Mississauga, Canada The Waterside Inn Full time

    GUEST SERVICES AGENT DEPARTMENT: Rooms Divisio REPORTS TO: Guest Services Manager/Supervisors/General Manag SUMM RY: Ensures guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the agent to efficiently handle...


  • Mississauga, Canada The Waterside Inn Full time

    GUEST SERVICES AGENT DEPARTMENT: Rooms Divisio REPORTS TO: Guest Services Manager/Supervisors/General Manag SUMM RY: Ensures guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the agent to efficiently handle...


  • Mississauga, Canada The Waterside Inn Full time

    GUEST SERVICES AGENT DEPARTMENT: Rooms Divisio REPORTS TO: Guest Services Manager/Supervisors/General Manag SUMM RY: Ensures guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the agent to efficiently handle...


  • Mississauga, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...


  • Mississauga, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...


  • Mississauga, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Mississauga)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...


  • Mississauga, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Mississauga)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...


  • Mississauga, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Mississauga)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...

  • Guest Service Agent

    2 days ago


    Mississauga, Canada Easton's Group of Hotels Inc. Full time

    Job overview Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. **Responsibilities**: - Welcomes guests in a friendly, prompt, and professional manner. - Register guests, issue room keys, provide information on hotel services and room location; prepare...


  • Mississauga, Canada Bloom Mississauga, A Tapestry Collection by Hilton Full time

    **Job description** **Job Overview** Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. **Responsibilities and Duties** - Welcome guests in a friendly, prompt and professional manner. - Register guests, issue room keys, provide information on hotel...

  • Guest Service Agent

    1 week ago


    Mississauga, Canada Residence Inn Toronto Mississauga South West Full time

    Address: Residence Inn Toronto Mississauga Southwest. 2145 North Sheridan Way, L5K 1A3 Mississauga, ON Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Responsibilities: Greet, register,...


  • Mississauga, Canada Hilton Garden Inn Toronto Airport WestMississauga Full time

    **Objective**: To provide the Front Office with Reception Agent services and operational support, in order to service our guests according to Company standards while exceeding their expectations. **Responsibilities**: - To provide and display excellent guest service skills, to Company standards. - To provide superior guest service upon check-in and...


  • Mississauga, Canada Hilton Garden Inn Toronto Airport WestMississauga Full time

    **Objective**: To provide the Front Office with Reception Agent services and operational support, in order to service our guests according to Company standards while exceeding their expectations. **Responsibilities**: - To provide and display excellent guest service skills, to Company standards. - To provide superior guest service upon check-in and...

  • Guest Service Agent

    1 month ago


    Mississauga, Canada Courtyard by Marriott Toronto MississaugaWest Full time

    **We are looking for Guest Service superstars!** **At Courtyard by Marriott Toronto Mississauga/West, we offer competitive wages, discounted room rates at Marriott properties and Crescent managed hotels, training and development and full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision...

  • Guest Service Agent

    2 days ago


    Mississauga, Canada Courtyard by Marriott Toronto MississaugaWest Full time

    **We are looking for Guest Service superstars!** **At Courtyard by Marriott Toronto Mississauga/West, we offer competitive wages, discounted room rates at Marriott properties and Crescent managed hotels, training and development and full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision...

  • Guest Service Agent

    2 days ago


    Mississauga, Canada Delta Hotels by Marriott Toronto Mississauga Full time

    Marriott Experience an Asset in this role. You will be responsible to provide great customer service to our hotel guests. This means you will be involved in the welcome and greeting of our guests, check in and check out procedures. You will answer guest enquiries and provide assistance. You will take all incoming phone calls. We are looking for individuals...

  • Franchise Hotel

    1 month ago


    Mississauga, Canada Holiday Inn & Suites Full time

    _This job posting is for a position at a Hotel owned and operated by, an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees._ **About Us** Holiday Inn & Suites Mississauga West - Meadowvale is looking to expand our team! We are looking for enthusiastic...