Tdi Operations Officer I

6 months ago

Markham, Canada TD Bank Full time

**TDI Operations Officer I**:

- 417750BR

**Job Category - Primary**
- Insurance

**Work Location**
- 101 McNabb Street Insurance

**Employment Type**
- Regular

**City**
- Markham

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 35

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

**Job Details**

Responsibilities include but are not limited to the following:
**Customer Experience**
- Build strong working relationships with partners and management by providing appropriate and accurate information
- Contribute positively to CEI by continuously evaluating department service levels and accuracy
- Pro-actively work collaboratively with internal partners to ensure a legendary customer experience in all interactions.
- Share knowledge, expertise and provide training to peers
- Take ownership of issues, using expertise and problem solving to enhance client satisfaction

**Service Excellence**
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality, escalate where appropriate.
- Efficiently manage expectations/concerns through strong communication skills, both verbal and written
- Take initiative to identify and recommend improvements in own job function, submit ideas to resolve issues and improve processes

**Operational Effectiveness**
- Provide accurate, organized and efficient administrative support; collect and track data, research information, sort and distribute mail, and perform other administrative assignments as required
- Use software programs and other tools or equipment with ease and efficiency, and provide information that effectively support the needs of the team

**Teamwork/Support**
- Be an effective resource and flexible in adjusting to changing work priorities
- Participate fully as a member of a team supporting our partners and contribute to a positive work environment
- Keep team/management informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
- Support the management team by continuously developing knowledge in own area

**Job Requirements**
- Minimum of 1 year experience in Administrative role
- Working knowledge of Microsoft Office (Excel and Word)
- Excellent knowledge and proficiency in MS Outlook
- Able to work in a fast-paced environment & efficiently manage workflow
- Proactive and flexible to work in a changing environment
- Excellent written and verbal communication skills
- Demonstrates sound judgement
- Exceptional organizational skills
- Excellent time management skills

**Additional Information**

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus

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