Group Vendor Manager Ii

3 weeks ago


Markham, Canada TD Bank Full time

**Work Location**:Canada

**Hours**:35

**Line of Business**:Procurement & Sourcing

**Pay Details**:
**Department Overview**

TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Quebec (Laval, Montreal), Ontario (Markham, Toronto, and Burlington), Atlantic Canada (Halifax, Saint John, and Moncton), and Western Canada (Calgary and Edmonton), our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

Reporting to the Senior Group Vendor Manager, Property, this role will support the development and execution of an Industry leading effective vendor management program within TDI. In partnership with strategic sourcing, and the claims operational leadership the incumbent will be responsible for the development and implementation of Vendor performance management initiatives creating better value for TDI Customers, Employees and Shareholders. In addition, ensure compliance to TDI risk and expense policies and procedures The incumbent will provide ongoing professional and specialized support on all vendor activities to all business areas as required.

The general accountabilities of this role include but are not limited to the following:

- Lead a team of Regional Vendor Management professionals that manage Third Party Business Arrangements with our General Contracting Network, and reinspection personnel.
- Ensure each Vendor Manager on team has obtained appropriate training based on their job accountability, including onboarding training if required.
- Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered.
- Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees.
- Ensure all customer needs are considered during sourcing activities and sign-off is obtained from the key stakeholders when major decisions are made, or contracts are awarded.
- Build and maintain strong, mutually beneficial relationships with key vendors for TDI.
- Ensure the prompt and thorough resolution of all customer issues and recommend improvements that arise from monitoring and tracking customer issues.
- Act as the primary interface with the business and lead, influence or intervene in vendor negotiations on behalf of internal clients when necessary.
- Develop and maintain a good understanding of assigned business units, their objectives, and upcoming projects to communicate better options and alternatives.
- Develop project/program plans and/or quality assurance measures where applicable and manage all activities related to respective functions.
- Manage processes associated with the implementation of newly sourced vendors and/or quality assurance/ corporate program initiatives (e.g., centralized invoicing/payment, documentation of contract negotiation/ standard operating procedures, travel procedures, etc.)
- Manage key relationships, internal stakeholders and/or external suppliers to enhance support to end customers and identify process improvement opportunities where appropriate.
- Support management requests for reporting based on various performance measures/data unique to the sourcing environment.
- Develop vendor performance scorecard reports, monitor adherence to established standards and processes, and Conduct performance reviews with suppliers as required.
- Network with industry peers and internal end users to keep abreast of industry trends, benchmark and compare practices to ensure corporate program remains effective and current and Industry leading.
- Oversee the measurement of customer service levels within vendor program.
- Share/Provide industry and/or department expertise with internal and external business partners.

**Job Requirements**
- Bachelor's deg


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