Tdi Operations Officer Ii

1 month ago

Markham, Canada TD Bank Full time

**Work Location**:
Markham, Ontario, Canada

**Hours**:
35

**Line of Business**:
TD Insurance

**Pay Details**:
$40,700 - $56,800 CAD

**Department Overview**

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Responsibilities include but are not limited to the following:
Customer Experience
- Build strong working relationships with partners and management by providing appropriate and accurate information
- Contribute positively to CEI by continuously evaluating department speed and accuracy
- P ro-actively work collaboratively with internal partners to ensure a legendary customer experience in all interactions
- Share knowledge, expertise and provide training to the departmentTake ownership of issues, using expertise and problem solving to enhance client satisfaction

Service Excellence
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality, escalate where appropriate
- E fficiently manage expectations/concerns through strong communication skills, both verbal and written

Operational Effectiveness
- Provide accurate, organized and efficient administrative support; collect and track data, research information, sort and distribute mail, and perform other administrative assignments as required
- Use software programs and other tools or equipment with ease and efficiency, and provide documents/ information that effectively support the needs of the teamEfficiently manage expectations/concerns through strong communication skills, both verbal and written

Teamwork/Support
- Be an effective resource and flexible in adjusting to changing work priorities
- Participate fully as a member of a team supporting our partners and contribute to a positive work environment
- Keep team/management informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
- Support the management team by continuously developing knowledge in own area

**Job Requirements**
- Minimum of 1 year experience in Administrative role
- Working knowledge of Microsoft Office (Excel and Word)
- Excellent knowledge and proficiency in MS Outlook
- Able to work in a fast paced environment & efficiently manage workflow
- Proactive and flexible to work in a changing environment
- Excellent written and verbal communication skills
- Demonstrates sound judgement
- Exceptional organizational skills
- Excellent time management skills

**Who We Are**:
As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

**Additional Information**:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

**Colle

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