Residential Program Manager

3 weeks ago

NiagaraontheLake, Canada Rehab Without Walls Neuro Rehabilitation Full time

Job Description Summary:
Manages branch operations to ensure the provision of quality service consistent with applicable laws/regulations and company policies/guidelines/standards. Ensures the physical plant and program are in substantial compliance with all applicable licensure, accreditation, certification and safety standards. Serves as a member of the management team in the planning and implementation of program’s goals to meet and/or exceed strategic plan, financial plan, operational excellence, employee development and participant outcomes.

Essential Responsibilities/Job Duties:

- Designs, implements, and coordinates outcome treatment plans and programming for each participant in collaboration with operational/clinical members.
- Maintains accessibility and availability to participants, team members, families, and other involved parties on an on-call status.
- Handles/coordinates response to emergency situations such as elopements, critical incidents, medical situations and employee injuries/accidents.
- Performs case management responsibilities for each participant that include advocacy, meeting medical needs, counseling and focusing goals towards identified outcomes.
- Coordinates program evaluation and improvement activities, including ensuring satisfaction and follow up information is gathered, as well as participating in the Facility Performance Improvement program.
- Ensures timely conversions of referrals to admission, tracks referrals and admissions, and completes the admission process including the use of all required admissions documentation in an accurate and timely manner. Provides pertinent patient information to all relevant departments.
- Advocates for the removal of all types of barriers to participation (architectural, environmental, altitudinal, financial, employment, communication, transportation, etc.) for persons with activity limitations.
- Provides a safe and clean environment by following safety and reporting procedures, including participation in the safety committee and addressing safety concerns, conduct investigations of major/unusual incidents at other programs and ensuring a preventative maintenance program is in place and adhered to.
- Supports brand awareness and marketing efforts by participating in select sales activities, conducting tours of the facility, participating in conferences, assisting with growth and relationship building with external sources.
- Proactively engages in public relations with individuals, families, employees, and community members, demonstrating professionalism at all times.
- Monitors day-to-day expenditures and follows location and company procedures for expense allocations and other reporting requirements.
- Completes all reporting requirements within timelines specified including but not limited to census, billing, productivity, activities.
- Attends monitoring, licensing, and site visits from contracting/licensing/ accrediting agencies.
- Assists in development and oversees the implementation of policies and procedures to achieve program goals and company mission, and to ensure compliance with contractual guidelines and regulations.
- Responsible for employee relations including hiring decisions and process, goal setting, job performance, development and implementation of on-going employee training programs, operational communications and coordinating departmental functions.
- Delivers direct patient care as needed.
- Adheres to standards of the Company's Code of Conduct, policies, HIPAA and Corporate Compliance programs and applicable state/federal laws.
- Performs all duties inherent in a supervisory and managerial role.
- Participates in special projects and performs other duties as assigned.

Pay: $63,000.00-$73,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Work Location: In person

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