Reservation Agent
3 weeks ago
Job Overview: We are seeking a detail-oriented Reservation Agent to join our team. As a Reservation Agent, you will be responsible for assisting customers with booking reservations and providing exceptional customer service. Responsibilities: - Answer incoming calls and assist customers with reservations - Provide information about services, availability, and pricing - Process reservations accurately in the system - Handle customer inquiries and resolve issues promptly - Maintain a high level of professionalism and customer service at all times - Collaborate with other departments to ensure guest satisfaction Qualifications: - Previous experience in customer service or hospitality preferred - Excellent communication skills and phone etiquette - Ability to work in a fast-paced environment - Strong attention to detail and organizational skills - Bilingual or multilingual skills are a plus - Knowledge of hotel or front desk operations is advantageous Join our team as a Reservation Agent and be part of a dynamic environment where your customer service skills will shine.
**Job Types**: Full-time, Part-time
Pay: $16.55-$17.05 per hour
Expected hours: 32 - 40 per week
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
**Experience**:
- Customer service: 1 year (preferred)
- Phone etiquette: 1 year (preferred)
Work Location: In person
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