Call Center Agent

4 months ago

Laval, Canada Systèmes Sous-sol Québec Full time

**Systèmes Sous-sol Québec**, regional leader in the foundation repair industry in Quebec, is looking for a **Call Center Specialist **for our appointment center.

**WE BELIEVE IN WORK-LIFE BALANCE Permanent, full-time position.** **No weekend and No evenings. Possibility of hybrid** **work after 3 month.**

**We are recommended by: APCHQ and ACQ**. We were voted **Canadian Dealer # 1 at the Contractor Nation 2018 and 2020 annual convention** and we are the **recipient of the 2019, 2020 and 2021 Consumer Choice Awards.**

**Advantages**:

- 18$ per hour plus bonus
- **Permanent, full-time.** **No weekend and No evenings. Possibility of hybrid** **work after 3 month**:

- An environment where diversity, respect and trust are required
- A team you can be proud of
- great company reputation and work for an industry leader.
- We received a numerous award for integrity, ethics and customer service

**The Opportunity**:

- Handle inbound and outbound calls with professionalism and courtesy and provide customers with a remarkable experience
- Take calls and schedule appointments with customers that are in need of our products and services. NO HARD SELLING
- Make follow up calls ensure resolution and understanding
- Maintain customer records/files by updating account information
- Continuously monitor the calendar and ensure appointment scheduling is optimized
- Contribute to the team effort by performing related tasks as needed
- Process texts, archive, copy, print, post, organize, etc
- 1 years Customer Service or call center experience and good phone etiquette - good track record
- Excellent verbal and written communication skills in French and English
- Disciplined and motivated
- Ability to manage several tasks at the same time (multitasking)
- Good listening skills
- Ability to actively follow up
- Likes to consult and help people
- Find creative solutions to unforeseen events and problems
- Proficiency in computer skills

Since 2007, **Systèmes Sous-sol Québec** is a part of the best Contracting Network in the World, and you have an opportunity to be part of it too. As our company is expanding, we need new talents to meet the growing demand

We are looking for experienced **Call Center Specialist** to join our team. Our business has not stopped growing due to our excellent marketing programs, our products and our reputation.

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Dental care
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

**Education**:

- Secondary School (preferred)

**Experience**:

- call center or customer service: 1 year (preferred)

**Language**:

- French (required)
- English (preferred)

Work Location: In person

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