Guest Service Agent

2 months ago

Oshawa, Canada Courtyard by Marriott - Sunray hotels Full time

**Job Summary**: We are seeking an enthusiastic and customer-focused Front Desk Guest Service Agent to join our team. In this role, you will serve as the hotel’s first point of contact for all guests and play a critical role in creating a welcoming environment. Your main responsibilities will include assisting guests with reservations, check-ins, and check-outs, as well as addressing any questions or concerns to ensure an exceptional stay.

**Key Responsibilities**:

- **Warm Welcome & Guest Relations**:

- Greet guests upon arrival with a warm and friendly attitude, creating an inviting atmosphere.
- Act as the face of the hotel by building positive relationships with guests and recognizing return visitors.
- Deliver personalized service, catering to the unique preferences and needs of each guest.
- **Check-In & Check-Out Services**:

- Accurately manage guest check-in and check-out processes, ensuring efficiency and attention to detail.
- Provide information on room assignments, hotel amenities, local attractions, and transportation options.
- Ensure all required documentation and forms are completed correctly.
- **Reservation Management**:

- Assist with booking, modifying, and canceling reservations as needed.
- Collaborate with other departments to accommodate special requests and ensure seamless service.
- Monitor room availability and update systems with real-time information.
- **Problem Resolution**:

- Address and resolve guest complaints or issues promptly, maintaining a positive and solution-oriented approach.
- Collaborate with relevant departments to resolve more complex issues or escalated situations.
- **Communication & Coordination**:

- Maintain effective communication with housekeeping, maintenance, and other departments to meet guest expectations.
- Use clear and professional language when interacting with team members and guests.
- Maintain logs and reports, documenting relevant guest interactions and incidents for record-keeping.
- **Financial Transactions**:

- Process guest payments, including cash handling, credit card processing, and securing payment authorizations.
- Maintain accurate billing information and resolve any discrepancies that may arise.
- Reconcile end-of-shift reports to ensure financial accuracy.
- **Technology & Tools**:

- Utilize the property management system and other relevant software to manage reservations, room assignments, and guest data.
- Stay updated on new tools and technology introduced by Marriott to enhance guest service and operational efficiency.

**Skills & Qualifications**:

- **Experience**:

- Previous experience in a hotel front desk role or a customer service position is highly desirable.
- Experience with hotel management software Fosse is a plus.
- **Communication Skills**:

- Excellent verbal and written communication skills.
- Ability to convey information clearly and interact effectively with guests and team members.
- **Customer-Focused**:

- Strong dedication to providing exceptional guest service and a proactive approach to meeting guest needs.
- Empathy and patience to manage and resolve customer concerns effectively.
- **Problem Solving**:

- Demonstrated ability to handle complaints and difficult situations with professionalism and efficiency.
- Strong decision-making skills and resourcefulness.
- **Team Player**:

- Ability to work collaboratively with colleagues and contribute to a positive work environment.
- Willingness to assist team members during busy times to ensure smooth operations.
- **Adaptability**:

- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Capacity to handle multiple tasks simultaneously in a dynamic environment.
- **Education**:

- High school diploma or equivalent required.
- Additional training or certification in hospitality management is an asset.

**What We Offer**:

- **Competitive Compensation**:

- A competitive pay rate commensurate with experience.
- Overtime pay and additional incentives for outstanding performance.
- **Benefits**:

- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off, vacation days, and sick leave.
- **Career Growth & Development**:

- Ongoing training programs to enhance your skills and knowledge.
- Opportunities for career advancement within Marriott International’s extensive hotel network.
- **Employee Perks**:

- Discounted hotel room rates for employees and their families.
- Discounts on dining, spa services, and other hotel amenities.
- Access to employee wellness programs and community initiatives.

Pay: $19.07 per hour

Expected hours: No less than 32 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed

**Experience**:

- Customer service: 1 year (required)

  • Guest Service Agent

    3 days ago

    Oshawa, Canada La quinta Full time

    **How You’ll Shine** As a Guest Service Agent, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate...

  • Night Auditor/guest Service Agent

    3 hours ago

    Oshawa, Canada La Quinta Inns & Suites Full time

    **Job Summary - HOTEL NIGHT AUDITOR** The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to...

  • Night Auditor/guest Service Agent

    3 days ago

    Oshawa, Canada La Quinta Inns & Suites Full time

    **Job Summary - HOTEL NIGHT AUDITOR** The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to...

  • Guest Service Agent

    6 months ago

    Oshawa, Canada Courtyard by Marriott - Sunray hotels Full time

    Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Clear departures in computer system. Coordinate...

  • Guest Service Agent

    6 months ago

    Oshawa, Canada Courtyard by Marriott - Sunray hotels Full time

    Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match rate codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Clear departures in computer system. Coordinate...

  • Guest Services Night Auditor

    4 months ago

    Oshawa, Canada Courtyard by Marriott - Sunray Group Hotels Full time

    We are seeking a detail-oriented and reliable Night Auditor to join our team. As a Night Auditor, you will be responsible for overseeing the nightly operations of our establishment, ensuring accuracy in financial transactions and exceptional guest service throughout the night. **Key Responsibilities**: - Prepare the daily night audit proceedings and system...

  • Front Desk Agent

    6 months ago

    Oshawa, Canada Best Western Plus Durham Hotel Oshawa Full time

    Job Overview The Best Western Plus Durham Hotel & Conference Centre. is a leading hotel in our in the region. We're proud to announce that we are now hiring a Front Desk Agent to help us keep growing. If you're excited to be part of a winning team, this is a perfect place to get ahead. Responsibilities for Front Desk Agent: - Check guests in and out of...

  • Front Desk Agent

    3 hours ago

    Oshawa, Canada Best Western Plus Durham Hotel Oshawa Full time

    Job Overview The Best Western Plus Durham Hotel & Conference Centre. is a leading hotel in our in the region. We're proud to announce that we are now hiring a Front Desk Agent to help us keep growing. If you're excited to be part of a winning team, this is a perfect place to get ahead. Responsibilities for Front Desk Agent: - Check guests in and out of...

  • Agent Services Coordinator

    4 hours ago

    Oshawa, Canada Keller Williams Energy Real Estate, Brokerage Full time

    **Your job title**:_**Agent Services Coordinator**_ **Where you will work**:_**Keller Williams Energy**_ **Direct Supervisor: Dawn Enright** **Who are we?** - Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Energy...

  • Guest Service Representative

    7 months ago

    Oshawa, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. JLL is seeking a dynamic individual for the role of Guest Services Representative. This is a part-time, fixed-term position and the position may require evening, weekend, and holiday availability.The Guest Services Representative must ensure every customer interaction is carried out in a...

  • Guest Service Representative

    2 days ago

    Oshawa, Canada Palm Court Restaurant and Bar Full time

    **About us** Palm Court Restaurant and Bar is a small business in Oshawa, ON. Our goal is to provide staff with opportunities to help improve their skills and meet their greatest potential. Our work environment includes: - Flexible working hours - Growth opportunities - Lively atmosphere Newly Built Restaurant in North Oshawa Now Hiring All Positions We...

  • Sales Representative

    7 months ago

    Oshawa, Canada Tammy Segriff - Desjardins Insurance Agent Full time

    **Insurance Account Representative - Desjardins Agent Team Member**: **Location**: Type: Full Time & Part Time Positions Available **Position Overview**: A successful Desjardins Agent is seeking a qualified professional to join a winning team for the role of Insurance Account Representative - Desjardins Agent Team Member. Ideally, you are an energetic...

  • Insurance Marketing and Sales

    6 hours ago

    Oshawa, Canada Karen Low - Desjardins Insurance Agent Full time

    **Insurance Account Representative - Desjardins Agent Team Member**: **Location: Oshawa, Ontario** **Job Types: Full Time** **Position Overview**: A successful Desjardins Agent is seeking a qualified professional to join a winning team for the role of Insurance Account Representative - Desjardins Agent Team Member. Ideally, you are an energetic professional...

  • Guest Services Representative-1

    7 months ago

    Oshawa, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. Enthusiastically and consistently delivers on the Ivanhoe Cambridge mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." You must ensure every customer interaction is carried out in a professional, courteous and...

  • Guest Services Representative-2

    7 months ago

    Oshawa, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. Enthusiastically and consistently delivers on the Ivanhoe Cambridge mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." You must ensure every customer interaction is carried out in a professional, courteous and...

  • Part-time Receptionist/guest Services Administrator

    4 months ago

    Oshawa, Canada Massage Addict Oshawa Full time

    **Currently need someone with a flexible schedule.** **MUST HAVE AT LEAST 1 YEAR OF EXPERIENCE WORKING IN A CANADIAN MASSAGE/PHYSIO/CHIROPRACTIC CLINIC AND BE FAMILIAR WITH INSURANCE PORTALS/SUBMISSIONS.** **Guest Services Administrator Job Description** **Classification**:Reception (guest service, general administrative duties, light-duty...

  • Insurance Career Opportunity in Ontario

    1 month ago

    Oshawa, Ontario, Canada Dan Piedimonte - Desjardins Insurance Agent Full time

    Company OverviewDan Piedimonte - Desjardins Insurance Agent is a dynamic and successful team looking for a highly motivated professional to join our winning team as an Insurance Account Representative.SalaryThe estimated annual salary range for this full-time, permanent role is $40,000 - $80,000, plus commission and bonus opportunities.Job DescriptionWe are...

  • Front Desk Agent

    7 months ago

    Oshawa, Canada Holiday Inn Express & Suites Oshawa Full time

    **Job brief** We are looking for a pleasant **Front Desk Representative **to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The goal is to make guests and visitors feel comfortable and valued while on our...

  • Front Desk Agent

    7 months ago

    Oshawa, Canada Holiday Inn Express & Suites Oshawa Full time

    **Job brief** We are looking for a pleasant **Front Desk Representative **to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The goal is to make guests and visitors feel comfortable and valued while on our...

  • Front Desk Agent

    2 months ago

    Oshawa, Canada Holiday Inn Express & Suites Oshawa Full time

    **Job brief** We are looking for a pleasant **Front Desk Representative **to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The goal is to make guests and visitors feel comfortable and valued while on our...