Custom Order Operations Specialist
5 days ago
*English description follows the French one*
**À propos du poste**:
Nous recherchons un(e) **Spécialiste des opérations pour les commandes personnalisées**, soucieux(se) du détail, afin de superviser l'exécution fluide des commandes personnalisées, résoudre les problèmes et optimiser les flux de travail entre la fabrication, la gestion des commandes et le service client. Ce poste implique le suivi des délais, l’assurance qualité et la résolution des problèmes pour maintenir un niveau de satisfaction client exceptionnel.
**Responsabilités**:
- Gérer les problèmes clients escaladés et décider des résolutions/compensations.
- Créer et gérer des modèles de communication (macros) pour une interaction efficace avec les clients.
- Suivre les bons de commande, les délais de fabrication et l'état d'exécution, en résolvant les retards au besoin.
- Effectuer des contrôles qualité (QA) des nouveaux articles, fonctionnalités et processus personnalisés pour garantir leur exactitude.
- Contrôler les problèmes liés aux commandes personnalisées (QC), identifier les causes profondes et mettre en œuvre des solutions.
- Mettre à jour les tableaux de bord et gérer les feuilles WRO (Warehouse Receiving Orders) pour les articles personnalisés.
**Qualifications**:
- Solides compétences en prise de décision et en résolution de problèmes.
- Excellente organisation et attention aux détails.
- Maîtrise d’Excel/Google Sheets et des outils de suivi.
*Une maitrise de l'Anglais est nécessaire pour ce poste.
**About the Role**:
We’re seeking a detail-oriented **Custom Order Operations Specialist** to oversee the seamless execution of custom orders, resolve issues, and optimize workflows across manufacturing, fulfillment, and customer service. This role involves tracking timelines, ensuring quality, and driving resolutions to maintain exceptional customer satisfaction.
**Responsibilities**:
- Address escalated customer issues and decide on resolutions/compensation.
- Create and manage macros for efficient customer communication.
- Track purchase orders, manufacturing timelines, and fulfillment status, resolving delays as needed.
- QA new custom items, features, and processes to ensure accuracy.
- QC custom order issues, identifying root causes and implementing solutions.
- Update dashboards and manage WRO (Warehouse Receiving Orders) sheets for custom items.
**Qualifications**:
- Strong decision-making and problem-solving skills.
- Highly organized with attention to detail.
- Proficient in Excel/Google Sheets and tracking tools.
Type d'emploi : Temps plein
Rémunération : à partir de 45 000,00$ par an
Horaire:
- 8 Heures
- Du Lundi au Vendredi
Lieu du poste : En présentiel
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