Customer Expansion Specialist
4 months ago
**About the role**
As a Customer Expansion Specialist, you will be responsible for initiating outbound calls, generating leads, and providing solutions to Delight the Customer®. You will play a pivotal role in qualifying and expanding our customer base and will work closely with various internal teams including sales and marketing.
**How you will make an impact**:
- Conduct outbound calls to prospective customers.
- Qualify leads by assessing their needs, budget, and decision-making process.
- Engage prospects in meaningful conversations to uncover opportunities and overcome objections.
- Maintain accurate and up to date records of all interactions and outcomes in a Customer Relationship Management (CRM) system.
- Meet or exceed monthly objectives and targets.
**We’re looking for someone with**
- High School diploma; College Degree an asset.
- Experience in outbound calling or telemarketing.
- Excellent communication skills, both verbal and written.
- Ability to effectively navigate objections and handle rejections.
- Familiarity with using a Customer Relationship Management (CRM) system.
**It’d be great if you are**
- Self-motivated and driven to succeed with strong organizational and interpersonal skills.
- Able to adapt and excel in fast paced, changing market conditions.
- Reliable and punctual with a strong work ethic and positive attitude.
**Why join us**
Our approach to employee wellness is holistic, which is why alongside competitive salaries, and premium health and dental benefits, corporate employees have access to:
- Wellness amenities such as onsite gym, fitness studio, and employee lounge
- Group RRSP plan to take care of future you
- Onsite medical clinic and telemedicine
- Daily shuttle bus from two downtown locations
- Subsidized employee café with delicious meals and snacks
Future Electronics is taking a hybrid approach to work. We value collaboration and working together, which our offices facilitate, combined with working remotely.
Future Electronics is an equal opportunity employer.
YourFuture
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Language training provided
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Work from home
Schedule:
- Monday to Friday
**Education**:
- DCS / DEC (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Licence/Certification:
- work authorization in Canada (preferred)
Work Location: Hybrid remote in Pointe-Claire, QC H9R 5C7
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