Customer Retention Specialist

2 weeks ago

PointeClaire, Canada RankWorks Full time

As a company rapidly expanding, RankWorks is seeking a Retention Specialist with a passion for customer success, demonstrated by a proven track record.

You are a quick thinker, well organized, and determined to succeed. This position is mentally stimulating and every day is a learning opportunity to expand your knowledge. We especially would love to hear from you if have a strong drive for results and are eager to learn new skills In this position, you will be engaging with our established cliental (no cold calling) - Service and retain client base and nurture relationships.

Retention Specialist

**Duties**:

- Analyze customer accounts to identify potential churn risks
- Conduct outbound calling campaigns to proactively engage with customers
- Build and maintain relationships with customers to understand their needs and concerns
- Provide personalized solutions and recommendations to address customer issues
- Collaborate with cross-functional teams to resolve customer escalations
- Track and report on customer retention metrics and trends

**Requirements**:

- Previous experience in a customer service or sales role
- Strong communication and interpersonal skills
- Ability to analyze data and make data-driven decisions
- Excellent problem-solving skills
- Proven track record of meeting or exceeding retention targets
- Familiarity with CRM software and tools
- High level of empathy and patience

If you are passionate about customer success and have a knack for building relationships, we want to hear from you Join our team as a Retention Specialist and help us ensure the satisfaction and loyalty of our valued customers.

**Salary**: $50,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site childcare
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Pointe-Claire, QC H9R 5N3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer retention: 3 years (required)
- Customer service: 5 years (preferred)

Work Location: In person

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