Program Coordinator, Innovations

1 month ago

Ottawa, Canada Healthcare Excellence Canada Full time

We’re Hiring

Healthcare Excellence Canada (HEC) works with partners to spread innovation, build capability and catalyze policy change so that everyone in Canada has safe and high-quality healthcare. Through collaborations with patients, caregivers and people working in healthcare, we turn proven innovations into lasting improvements in all dimensions of healthcare excellence.

**Term**:Temporary, Full-time (1 Year contract)

**Reports to**:Director, Innovations & Strategic Development

**Salary Range**:$49,233 - $61,541 - $73,849 (Typical hiring range: $52,000 - $60,000)

**Deadline to apply**:August 24, 2023 at 8:00am ET

The Innovations and Strategic Development (ISD) team is responsible for identifying and developing initiatives, and programming in alignment with HEC’s strategy. As part of the focus area of Care Closer to Home, the ISD team is working on a new program to improve access to safe, high-quality team-based primary care in northern, rural and remote regions. The team is also responsible for program design and delivery for activities connected to the health workforce, addressing the Pandemic Recovery and Resiliency focus area. Other work includes: supporting the organization as HEC examines its approach and resources related to strategic partnerships and maximize our opportunity to improve healthcare quality and safety for everyone in Canada; and HEC’s Spotlight Series.

**The Program Coordinator holds three main areas of responsibility**:
(1) Provides a high level of administrative support to the Director/Senior Program Lead as well as to their respective team;
(2) Manages and coordinates events and projects in the program area, including online programming and meetings that facilitate evidence-informed innovation in healthcare organizations and that link healthcare leaders who are central to HEC’s strategic priorities; and
(3) Provides general program support and coordination to the team including preparation of briefing materials to support planning and program development.

Your core responsibilities include:

- Maintains Director/Senior Improvement Lead meeting schedules, project deadlines, etc.
- Drafts, proofreads, and edits correspondence and other material for review/signature.
- Reconciles all travel authorization forms, expense claims and credit card payments regularly and keep a continuously updated expense report as required.
- Manages, oversees, and communicates externally with vendors to coordinates events, such as online programming and meetings (includes organizing workshop planning and debrief meetings.
- Provides the administrative support for the online learning platform, including taking the lead on content posting, solving technical problems for participants, and informing and implementing design components of the online learning site.

For complete details, please see the Job Description.

Education and experience you will need to have:

- College diploma in office administration, business administration, or a related field is required.
- Minimum of two (2) years progressive experience in a fast-paced environment is required, preferably in healthcare or a not-for-profit organization.
- Bilingual in French and English is preferred (English communication skills at Advanced “C” level required).
- Advanced computer software skills in Microsoft Office suite and virtual environment are required.
- Demonstrated ability working in health and healthcare, particularly quality improvement, or patient safety is preferred.

You will be a great fit for this role if you have:

- Highly developed interpersonal and problem-solving skills.
- Excellent project management skills including the ability to plan and the ability to collaborate with other teams and across the organization.
- Excellent oral and written communication skills.
- Demonstrated time management skills. Well organized and attentive to detail.
- Professional tact and diplomacy and confidentiality required.
- Ability to work well in a dynamic and highly motivated team.

What HEC can offer You:

- Competitive salary with a bilingual bonus (if applicable)
- Full access to our comprehensive benefits package on the 1st day of employment
- Flexible work options including onsite, hybrid, or fully remote and flexible hours of work
- Holiday break closure in December between Christmas Day and New Year’s Day
- Generous vacation and personal leave plans
- A defined benefit pension plan with the CAAT Pension Plan
- Employee and Family Assistance Programs
- Fitness and Wellness Allowance
- Remote Work/Parking Allowance
- Paid professional association fees
- Educational and development opportunities
- On site (Ottawa) gym and complimentary coffee/tea
- Social activities
- HEC is open to exploring the possibility of secondments and interchanges with other organizations as part of our recruitment process.

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