Desktop Support Specialist

4 weeks ago

Edmonton, Canada A.R. THOMSON GROUP Full time

**Job Description - Desktop Support Specialist**

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

When you join A.R. Thomson Group, you become part of a national leader providing Fluid Sealing and Containment solutions since 1967. A.R. Thomson Group supplies new and innovative products that offer improved performance and system reliability in our customers’ critical equipment. Our product lines play an important role in reducing emissions, containing hazardous fluids, and protecting our environment. We are a well-established partner of some of the largest and most high-profile companies in Canada. Our products and brands are well-established and recognized in the industry.

**General Accountability**:
**Roles & Responsibilities**:
**Desktop Support**:

- Provide expert-level desktop support to end-users, resolving hardware, software, and connectivity issues promptly and effectively.
- Collaborate with team members to ensure consistent and reliable end-user experiences across all desktop systems.

**Microsoft Suite Expertise**:

- Utilize deep knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to assist end-users in optimizing their productivity and efficiency.

**Active Directory and Azure Integration**:

- Manage user accounts, permissions, and group memberships within Active Directory.
- Leverage Azure services to enhance user authentication, access control, and data security.
- Collaborate with system administrators to integrate on-premises systems with Azure services.

**Technical Support**:

- Respond to user-reported issues via various communication channels, providing clear and concise solutions and guidance.
- Escalate complex technical problems to higher-level IT staff or vendors as necessary.
- Document support tickets, troubleshooting steps, and resolutions accurately for future reference.

**System Maintenance and Upgrades**:

- Perform regular system maintenance tasks, including software updates, patches, and security configurations.
- Monitor system performance and proactively address potential issues to minimize downtime.
- Assist in planning and executing desktop hardware and software upgrades as required.

**User Training and Knowledge Sharing**:

- Share technical knowledge and expertise with team members, promoting a collaborative learning environment.

**Health & Safety Commitment**:
All employees are responsible to work in a manner that safeguards themselves, their co-workers, and other persons not engaged in the work but present on our site and the environment. Employees have three basic rights which are protected by law: (1) the Right to Know what hazards are present at their worksite; (2) the Right to Participate in keeping their worksite healthy and safe, and (3) the Right to Refuse work that they believe to be dangerous to themselves or others. Our 3 fundamental principles within the ARTG safety program are (1) Commitment to maintaining a safe and healthy workplace; (2)
Compliance with Company Health & Safety requirements and OHS legislation; (3) Accountability for employees’ Health &
Safety responsibilities to themselves and others.

**Qualifications & Requirements**:

- Bachelor's degree in Information Technology or related field (or equivalent work experience).
- Profound knowledge of Active Directory user and group management.
- Familiarity with Azure services and integration concepts.
- Prior experience in desktop support and troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and prioritize tasks effectively.
- Strong problem-solving and critical-thinking abilities.

**Preferred qualifications**:

- Microsoft certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Fundamentals).
- Experience in a manufacturing or production environment.
- Familiarity with specialized manufacturing software.

**Salary & Benefits**:

- Salary range between $60K to $70K per year
- Health Benefits include Dental & Vision care, life insurance, extended health care, long-term disability, and an employee assistance program.
- Gas subsidy
- Continued education subsidy
- Pension plan match after 2 years of service
- Work anniversaries recognition
- On-site parking

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Edmonton, AB T6N 1G4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Language**:

- English (required)

Work Location: In person

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