IT Desktop Support Imac

1 week ago


Edmonton, Canada Compest Solutions Inc Full time

**IT DESKTOP Support Tech**
**Location: Edmonton - AB**
**Rate CAD$20/hr on Inc/Corp to Corp**

** Required Skills**: Desktop Support, **IMAC (Install, Move, Add, Change), ** **Asset Management and Documentation in ServiceNow, Image laptops and desktops, installs, repairs and maintenance**
- Shift Day 08AM TO 05PM Local Time - Monday To Friday.

**Active Directory (AD) experience**
**Identity & access management**
**User access management**

**Roles & Responsibilities**
- Resolve technical support issues that cannot be resolved via telephone by Service Desk, in person or using remote tools **Diagnose and repair hardware problems, set up, configure and test equipment**.
- Perform preventative maintenance and install upgrades and options
- Ownership of **incidents/requests** from start until resolution

** All aspects of IMAC (Install, Move, Add, Change) including onboards/offboards**
- Resolve walk up requests for assistance including business hour
- Support at walkup windows across North America Ability to mobilize a force of 5-20 people to provide an IT presence in various areas across North America
- Maintain technical expertise and knowledge regarding upgrades and new hardware and software brought into the company
- Creation & verification of Knowledge Base (KB) articles
- Analyze, document, and escalate critical issues to appropriate suppor**t groups Image laptops and desktops**:

- Test & terminate network cables Setup & support of computer and A/V equipment meeting room support and support of technologies used by attendees
- Assist with server **installs, repairs and maintenance **as required
- Assist with network issues and performance issues
- **Assist with mobility incident/requests as required Deployment of mobility devices spare/loaner as required**

** Assist with switch and router installs and replacements**
** Asset Management and Documentation in ServiceNow**

**Regards,**
**Team Compest Solutions Inc**
**D: +1 647-660-7562**

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $15.00-$20.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- IT Desktop Admin/ IT Field Service Support: 8 years (preferred)
- IT DESKTOP Support IMAC: 8 years (preferred)
- IMAC (Install, Move, Add, Change): 8 years (preferred)
- Active Directory (AD): 8 years (preferred)
- switch and router installs: 8 years (preferred)
- iOS/Apple device: 8 years (preferred)
- IT asset management: 8 years (preferred)
- User access management: 8 years (preferred)
- Computer laptop, desktop troubleshooting: 8 years (preferred)
- ServiceNow: 8 years (preferred)
- Image laptops, desktops, installs, repairs and maintenance: 8 years (preferred)

Licence/Certification:

- CompTIA A+ (preferred)


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