Desktop Support Technician

2 weeks ago


Edmonton, Canada StreamFlo Full time

**Primary accountability**:
**Key position functions include**:

- Provides intermediate-level maintenance, support and troubleshooting for network printers
- Provides basic troubleshooting for WAN and Internet connectivity issues
- Maintains hardware and software license inventory database
- Provides telephone/remote tools support to local and remote users, as well as desk-side support for local users
- Creates both end-user and internal team documentation for procedures
- On a rotating shift basis, provides 24x7 telephone support to local and remote users via on call cell phone
- May travel to remote office locations to provide on-site support
- Other duties as required
- Diploma from a recognized technical school
- Minimum three years’ experience in a desktop support position
- Good working knowledge of modern Windows operating systems
- Solid understanding of Microsoft Windows networking concepts including Active Directory
- Good customer service skills with attention to detail
- Must be able to travel, occasionally, by road or air to office locations
- Ability to perform work in an office setting with much of the work done in a sitting position

The Stream-Flo Group of Companies, consisting of Stream-Flo Industries Ltd. and Master Flo Valve Inc., are privately owned and operated Canadian manufacturers of wellhead, production gate valve and check valve equipment, as well as chokes, specialty control valves and supporting actuation. Since our inception in 1962, we have become a recognized leader for our superior technology, innovative designs and top quality products. Through continued product line development, the Stream-Flo Group has grown to be one of the largest manufacturers of our kind, offering our solutions to oil and gas regions throughout the world.

Stream-Flo offers a competitive salary, profit sharing and a comprehensive benefit program to prospective employees, as well as the opportunity to work in an entrepreneurial environment, characterized by continued growth and strong business results.


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