Desktop Support Generalist

2 weeks ago


Edmonton, Canada CGI Full time

Are you motivated by the opportunity to delight your clients with innovative solutions to sophisticated technical problems? These are exciting times for CGI, and we are looking for dedicated individuals to trail blaze with us. With innovation and creativity, you will influence the direction of technical strategies.

Be a part of a dynamic Technical Support Level 1 team that continuously delivers high quality services to its client
Please note this position requires the member to work on-site in Edmonton.
Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Your future duties and responsibilities
- Assisting in troubleshooting of Servers, Desktop and laptop Users
- Creating and handling Technical Support documents,
- Managing Active Directory profiles
- Performing audit requests

Required qualifications to be successful in this role

**Technical skills**:

- Active Directory
- PC's, Workstations, Printers
- Citrix Client/End user support
- VoIP phones
- LAN connectivity

**Soft skills**:

- Customer service oriented
- Self-starter, ability to work independently
- Team player
- Dynamic
- Autonomous
- Resourceful

**Scholarship**:

- Post-secondary education in a relevant discipline
- Minimum of 5 years related work experience

**Language**:

- English: spoken and written



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