Host Onboarding Specialist

3 days ago

Toronto, Canada Turo Full time

As the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia Our driven, down to earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.

**About the team**

Our Host Onboarding team is expanding to keep up with the demand for cars in the Turo marketplace. We're looking for a scrappy Associate Host Onboarding Specialist to further accelerate our growth by growing our vehicle supply and fulfilling our mission to put the world's billion+ cars to better use.

You'll build our host community to broaden our selection of listings across the country. As an Associate Host Onboarding Specialist, you'll help us develop and test different channels and types of messaging to drive more vehicle supply.

Got it? Perfect, we like you already. Let's talk about specifics.

**What you will do**:

- Own the entire onboarding process in a high-velocity environment
- Educate new hosts on our platform and the benefits of car sharing
- Provide additional support to hosts through ongoing education
- Gather product/experience feedback and communicate findings to the relevant teams at Turo
- We're a small team in a dynamic startup environment; you may be called upon to support the Host Onboarding team in other capacities, such as supporting live events or partner meetings

**Your profile**:

- MUST be fluent in both English and French (written and oral)
- Experience and comfort with high call volume and multiple lines of communication
- Customer success or customer onboarding experience in a fast paced environment
- Excellent follow-through, attention to detail, and mínimal need for supervision
- Hyper organized: your Salesforce records will set the bar for everyone at the company
- Ability to multi-task and thrive in a dynamic startup environment; you'll have guidance when you need it, but you're also goal-oriented and can execute without close supervision
- Strong desire to expand and acquire new skills
- Positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to our mission
- BA/BS degree or relevant equivalent qualification

LI-FZ1

**Benefits**:

- Competitive salary, equity, benefits, and perks for all full-time employees
- Employer-paid medical, dental, and vision insurance (Country specific)
- Retirement employer match
- $2,000 Learning & Development stipend to invest in your professional development
- $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
- $100 USD Monthly Turo travel credit
- Cell phone, internet and Fringe benefit stipend
- Paid time off to relax and recharge
- Paid holidays, volunteer time off, and parental leave
- For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
- Bi-annual Turbo Week (week-long, company-wide conference)

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world's largest car sharing marketplace, we are also growing the team quickly - join us Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

**About Turo**

Turo is the world's largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, France, UK and Australia. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

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