Onboarding Specialist
3 weeks ago
Job Overview
AMZ Prep Canada is seeking a strategic and customer-focused Client Onboarding Specialist to drive exceptional partner and client integration experiences. The ideal candidate will be responsible for seamlessly bringing new clients and partners into our ecosystem, ensuring a smooth, efficient, and value-driven onboarding process.
Key Responsibilities
Client Onboarding Strategy
- Develop and implement a comprehensive client onboarding program
- Create standardized onboarding workflows for different client segments
- Design and maintain onboarding documentation and process maps
- Ensure a consistent, high-quality onboarding experience across all new clients and partners
Client Integration and Support
- Serve as the primary point of contact for new clients during initial integration
- Conduct thorough onboarding consultations to understand client needs and expectations
- Guide clients through initial setup, platform understanding, and service utilization
- Provide clear communication and support throughout the entire onboarding process
Technical and Operational Setup
- Coordinate with internal teams to ensure complete client readiness
- Manage technical integrations, including platform access and system configurations
- Facilitate initial data migrations and system connections
- Develop and maintain client onboarding checklists and tracking mechanisms
Relationship Management
- Build strong initial relationships with new clients and partners
- Identify and address potential challenges during the onboarding process
- Conduct thorough follow-up and success check-ins
- Act as a client advocate within the organization
Performance and Optimization
- Track and analyze onboarding metrics and client satisfaction
- Continuously improve onboarding processes based on feedback and performance data
- Develop training materials and resources for new clients
- Create reporting dashboards to monitor onboarding effectiveness
Qualifications
- 2+ years in onboarding, logistics coordination, or client success roles within e-commerce, fulfillment, or Amazon FBA services
- Familiarity with Amazon FBA prep, direct-to-consumer fulfillment, and multi-channel logistics
- Strong knowledge of Amazon’s fulfillment requirements, including labeling, compliance, and shipping processes
- Proficiency with tools such as ShipStation, Shopify, Amazon Seller Central, and inventory management software
- Exceptional project management and organizational skills
- Excellent communication and problem-solving abilities
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