Customer Success Coordinator

5 days ago


Edmonton, Canada Smile Innovations Group Full time

**ABOUT PIONEER DENTAL LAB**

As a cutting-edge dental laboratory located in Edmonton, Alberta, we are an industry leader setting ourselves apart from the competition, by delivering valuable technical expertise and service excellence to our clients. Experienced with the latest materials and techniques, all aspects of CAD/CAM technology, advanced esthetic cases, implant planning, and restorations, we have built a respected reputation within the industry, which continues to drive growth. **_Want to be a part of the fastest growing dental team in Canada? Read on_**

**Description**:
**General Responsibilities**:
**Customer Service**
- Providing exceptional customer service
- Forwarding and connecting incoming calls
- Customer case communications and status updates
- Invoicing
- Scheduling patient appointments
- First point of contact for patients
- Assisting in AR processing
- General housekeeping
- Perform other duties or projects as assigned by management

**Logistics**
- Shipping and receiving
- Case preparation
- Case progress tracking and coordination
- Production reporting
- ERP maintenance and optimization
- Inventory and pricing maintenance

**Qualifications**:

- Customer service extraordinaire - background in busy, fast paced customer service roles, such as in the airline industry
- High attention to detail and accuracy
- Customer experience focused approach to problem solving
- Strong communication skills and command of the English language
- Excellent time management skills; acts skillfully with a sense of urgency
- 1-2 years’ experience in logistics role in a fast-paced environment desirable
- Dental background desirable
- Experience working with Microsoft Office Suite of Products
- ERP software experience and knowledge



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