Production Specialist

7 months ago

Dartmouth, Canada Lifetouch Full time

**Description**

At Shutterfly, we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. We make our customers’ memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life’s joy. Lifetouch has been the professional photography choice for schools and families for more than 80 years. Built on the tradition of “Picture Day” Lifetouch captures smiling faces, preschool through high school graduation. We also reach our customers through additional product lines including portrait studios, yearbooks, sports, events, and churches.

***:
In accordance with company job production procedures, this position is responsible for the efficient data entry and shipping and receiving required to make each Picture Day successful and seamless to our schools.
- **Job Type**: Full-time Seasonal
- **Rate of Pay**: $15-$16 per hour
- ** Schedule**: Monday to Friday 8am-4:30pm

**_ This is the perfect position for someone who would like a schedule that allows for time off at Christmas and during the summer, with most weekends off as well._**

**PRIMARY DUTIES AND RESPONSIBILITIES**

**Job Bag Assembly**
- Assembles and creates bag with all required Picture Day materials for the photographers, as well as verifying job bag contents for accuracy.
- Stages/sets up job bags in designated location for photographer pick-up.
- Ensuring that all jobs bags are returned to the lab after picture day in a timely manner

**Subject Data (EDT) Processing**
- Cleans, configures and uploads Subject Data files (EDT) into the system and edits as needed.
- Downloads Subject Data files to flash drive for Picture Day.
- Cleans (removes data from current job) and reformats flash drives upon return from photographers in preparation for future use.
- Works closely with the lab and the schools to ensure school composites are completed in a timely manner

**Promotional Materials and Product Support**
- Prints and/or copies appropriate last-minute Picture Day flyers, bundles them by account and prepares for shipping.
- Prints, collates and mails Prestige Senior collateral.
- Creates and designs account IDs as defined by work order instructions.
- Prints RF ID Cards, including reprints, for accounts throughout the year.

**Shipping and Receiving**
- Prepares outgoing job bags and other mail ensuring appropriate tracking information for all shipments as required.
- Receives and checks in completed jobs from Photographers utilizing the appropriate tracking logs and process. Reviews all items for accuracy.
- Packages and ships items to designated lab, satellite location, main Hub location or other defined locations.

**Customer Support**
- Researches customer issues received from the National Contact Center (NCC) and partners to resolve as appropriate.
- Communicates with labs on work-in-process job issues and relays information to Sales Support team for follow-up.

**Office Administration & Support**
- May be required to provide office support including answering phones, filing, opening and distributing mail and ordering supplies.
- May be required to greet customers that come into office location, determine the nature of their business and provide the appropriate customer service ensuring their needs are taken care of or routed to the appropriate person.
- May be required to:

- Assist with payroll management, mileage logs and other expense reporting.
- Assist with building administration and maintenance.
- In satellite location, oversee cash handling procedures are being followed as cash is being transferred from returned job bags and shipped to main hub location (TE Bag tracker, Cash drop box, Security system, cameras, etc.).

**General**
- Represents Lifetouch in a professional manner at all times while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations.
- Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting, and driving techniques and adheres to all safety rules and guidelines.
- Other duties as assigned.

**MINIMUM GENERAL REQUIREMENTS**
- High School diploma or equivalent.
- Attention to detail.
- High level of accuracy.
- Ability to handle high volume of work and meet deadlines.
- Excellent verbal, written and interpersonal skills.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.

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