Member Service Representative

3 months ago

Cambridge, Canada Your Neighbourhood Credit Union Full time

**Location**:Cambridge

**Job Type**:Temporary Part-time (4 months)

**Job Classification**:A

**Why work at YNCU?**

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support. YNCU is recognized for the following:

- Certified Ontario Living Wage Employer
- 2022 Canada's Healthy Workplace Month Great Employer Award
- Employer under The Career Directory (2023): Canada’s Best Employers for Recent Graduates
- Competitive Compensation, Incentive Programs and Benefits
- 37.5-hour work week
- 7.25% matching pension
- Benefits are 100% paid for by YNCU
- Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and LIFT Virtual Fitness
- Training and Development Opportunities
- Community Sponsored Events Employee and paid Volunteer opportunities
- Opportunities to get involved with fun and meaningful committees
- Free banking account
- Discounted Employee Rates

**The Role**

Provide prompt, courteous member service not only by processing member’s financial transactions, but also by cross selling (or referring), at every opportunity, our full range of products and services, thus ensuring that our members expectations are consistently met or exceeded.

**Duties & Responsibilities**
- Process members’ transactional requests (deposits, withdrawals, transfers, etc.)
- Answer the telephone in the branch to provide member service
- Balance the ATM when requested
- Promptly respond to member inquires/problems in a courteous and efficient manner
- Uncover members’ needs, and assist members to utilize the products or services which best meet those needs
- Proper completion and submission of tracking sheets
- Make a minimum of 5 _sales_ calls per week
- Make at least 1 _high level_ referral per week
- Make at least 1 MemberCARE referral per month
- Follow our _Quality Service Standards_ consistently

**What we are looking for**
- Have the flexibility to work a varying schedule, which could change, including evenings and weekends
- Willingness to work at any branch of YNCU when requested
- Meet YNCU’s Balancing Standards: _Same-day Balancing Ratio_ 75% minimum (Goal: 90%), _Accumulated Difference YTD_ within $100.00 and _Time Required to Balance_ 15 min. average
- Be willing to accept increased responsibilities
- Be a team player
- Have the ability to communicate effectively with staff and members alike and a desire to not just do a job, but to do it well
- Professional demeanor and professional dress

Posting Date: Friday, September 6th 2024

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

**Job Types**: Part-time, Fixed term contract
Contract length: 4 months

Pay: $23.91 per hour

**Benefits**:

- Company events
- On-site parking
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

  • Member Services Representative

    6 months ago

    Cambridge, Canada Meridian Credit Union Full time

    **Why Meridian?** At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. **Find our story here**:About Meridian**: **Our Retail Banking Practice**: Our vision is to be recognized as the financial...

  • Customer Service Representative

    4 weeks ago

    Cambridge, Canada Challenger Motor Freight Inc. Full time

    Envision:Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose – to keep...

  • Customer Service Representative

    4 weeks ago

    Cambridge, Canada Challenger Motor Freight Inc. Full time

    Envision:Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose – to keep...

  • Customer Service Representative

    4 weeks ago

    Cambridge, Canada Challenger Motor Freight Full time

    Envision: Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose – to...

  • Client Service Representative

    5 months ago

    Cambridge, Canada People Corporation Full time

    We are seeking a **Client Service Representative** to join our amazing team! This hybrid position is based in Cambridge Ontario, however, the location is flexible as this role is mostly remote and only occasionally in office. Client Service Representatives provide service and support for internal and external clients. You will work closely with the Account...

  • Customer Service Representative

    1 month ago

    Cambridge, Ontario, Canada Todd O'Donnell Insurance Agency Full time

    Customer Service RepresentativeWe are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, managing office operations, and supporting the sales team in achieving their goals.Key Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Cambridge, Ontario, Canada Superior Propane Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Superior Propane. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Build positive relationships with customers through effective...

  • Customer Service Representative

    4 weeks ago

    Cambridge, Ontario, Canada Superior Propane Full time

    Customer Service RepresentativeAt Superior Propane, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Build positive relationships with customers through effective...

  • Customer Service Representative

    4 weeks ago

    Cambridge, Canada Challenger Full time

    We offer the following in our search for engaged employees looking to become part of a successful team: A continuous learning environment that develops your individual career goals A continuous improvement environment where all ideas are explored Engaged coaches and mentors who will provide guidance but also allow autonomy Team atmosphere ...

  • Client Service Representative

    5 months ago

    Cambridge, Canada Grand River Sports Medicine Centre Full time

    **CLIENT SERVICES REPRESENTATIVE** - **Are you passionate about providing outstanding customer service? **_ **If so, you might be the right fit for us!** - Grand River Sports Medicine Centre_ (GRSM) is a multidisciplinary full-service sports medicine centre with facilities in Kitchener and Cambridge, ON. GRSM specializes in treating sports and...

  • Customer Service Representative

    4 weeks ago

    Cambridge, Ontario, Canada Reliance Home Comfort Full time

    Customer Service RepresentativeAt Reliance Home Comfort, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences through professional, courteous, and supportive conduct.Key Responsibilities:Learn and grow as an important...

  • Customer Service Representative

    4 weeks ago

    Cambridge, Ontario, Canada H2O4Life Full time

    We are seeking a highly motivated and enthusiastic individual to join our team at H2O4Life as a Customer Service Representative. This role involves going to pre-arranged customer appointments to conduct inspections and present cost-effective solutions.The ideal candidate will have excellent communication skills and be able to work independently in a...

  • Customer Service Representative

    1 month ago

    Cambridge, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Cambridge is looking for a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, handling customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle...

  • Senior Director Legal Services

    4 weeks ago

    Cambridge, Ontario, Canada Waterloo Regional Police Service Full time

    Job Title: Senior Director Legal ServicesThe Waterloo Regional Police Service (WRPS) is seeking a highly skilled and experienced Senior Director Legal Services to lead its legal team. As a key member of the Senior Leadership Team, the Senior Director Legal Services will provide strategic legal counsel and operational guidance to the Chief of Police, Deputy...

  • Service Representative

    3 weeks ago

    Cambridge, Ontario, Canada Ryder System Full time

    About RyderRyder is a leading provider of integrated transportation, logistics, and supply chain management solutions. With a rich history spanning almost 100 years, the company has evolved to meet the changing needs of its customers. Our commitment to building and maintaining a fleet is unwavering, and we take pride in our ability to provide expert...

  • Customer Service Representative

    4 weeks ago

    Cambridge, Ontario, Canada Superior Propane Full time

    Customer Experience RepresentativeJob SummaryWe are seeking a highly skilled Customer Experience Representative to join our team at Superior Propane. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesBuild positive...

  • Customer Service Representative

    6 months ago

    Cambridge, Canada Westman Steel Industries Full time

    **WESTMAN STEEL** is a national supplier of premium steel products. Westman Steel is a proud member of WGI Westman Group Inc. - a dynamic, entrepreneurial group dedicated to the growth of their employees, customers and the communities in which they operate. Continued progress creates the following career opportunity in Cambridge, ON. **CUSTOMER SERVICE...

  • Customer Service Representative

    5 months ago

    Cambridge, Canada WGI Group Full time

    **WESTMAN STEEL** is one of Canada’s largest manufacturers of premium steel roofing and siding products. Westman Steel Industries is a proud member of WGI Westman Group Inc, a dynamic entrepreneurial group of companies who values safety, health, community, relationships, growth and fiscal responsibility. Continued progress creates the following career...

  • Service Excellence Representative

    1 month ago

    Cambridge, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    At beBee Professionals, we are looking for a highly skilled Service Excellence Representative to join our team in Cambridge, Canada. In this role, you will be responsible for providing exceptional service to our customers, handling inquiries, and resolving issues.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate...

  • Provincial Representative

    6 months ago

    Cambridge, Canada CLAC Full time

    _Career Opportunity: _ **Provincial Representative - Cambridge** Formed in 1952, CLAC is a national union representing over 60,000 workers in almost every sector of the economy. Based on values of respect, dignity, and fairness, CLAC is committed to building better workplaces, better communities, and better lives. CLAC is an affiliated member of the World...