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Receptionist/administrative Assistant

1 month ago

Ottawa, Canada Premier Physiotherapy Full time

We are dedicated to helping our patients overcome pain and movement problems through personalized programs and expert care in the Ottawa region. We are committed to providing high-quality care and support to help our patients achieve their wellness goals.

Position Overview:
We are seeking a highly organized and efficient Administrative Assistant / Receptionist to join our physiotherapy clinic. As the first point of contact for our clients, you will be responsible for creating a positive and welcoming atmosphere while managing the daily operations of the clinic. This role requires strong administrative skills, excellent communication abilities, and the ability to multitask in a fast-paced environment. As our clinic continues to grow and thrive, so will your role, working hours, and compensation, providing you with a dynamic and rewarding career path. If you are a motivated individual with a passion for providing exceptional customer service and ensuring smooth clinic operations, we invite you to apply.

**Responsibilities**:

- Greet patients, visitors, and staff with a friendly and professional demeanor.
- Answer phone calls, schedule appointments, and respond to inquiries in a timely and accurate manner.
- Register new patients, update patient records, and verify insurance information.
- Coordinate patient flow and assist therapists to ensure a smooth and efficient clinic experience.
- Maintain cleanliness and organization of the clinic.
- Oversee the clinic's administrative operations, including managing schedules, coordinating appointments, and ensuring effective use of resources.
- Maintain and update patient records, ensuring accuracy and confidentiality of sensitive information.
- Prepare and manage billing processes, including verifying insurance coverage, submitting claims, and handling payments.

**Skills**:

- High school diploma or equivalent; additional certification in management or related field is a plus.
- Preferably previous experience in a receptionist or administrative role, in a healthcare or physiotherapy setting.
- Excellent verbal and written communication skills, with exceptional interpersonal abilities.
- Strong organizational and multitasking skills, with a keen eye for detail.
- Proficiency in using office software and equipment, such as MS Office (Word, Excel, Outlook).
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Knowledge of medical terminology, insurance procedures, and billing practices is advantageous.
- Ability to work independently, prioritize tasks, and adapt to changing circumstances.

**Job Type**: Part-time

Pay: $17.00-$21.00 per hour

Expected hours: 6 - 20 per week

**Benefits**:

- Flexible schedule

Schedule:

- Evening shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (preferred)

Ability to Commute:

- Ottawa, ON K1B 5N3 (preferred)

Work Location: In person