Analyst, Customer Skyline Strategic Management

6 months ago

Dorval, Canada Bombardier Full time

Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.

**Header**:
**BOMBARDIER**

At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.
The Analyst, Customer skyline strategic management will be responsible to support and coordinate aircraft assignments to customer with all the teams involved (for example Operation’s team, Customer Facing, Contracts, Legal, Sales, Finance, Product planning & Marketing) for the Global and Challenger platforms. In his role, the senior analyst will be mainly mandated to solve complex problems related to these changes and to submit strategic recommendations to the senior management allowing the operational and financial optimization of the company, while balancing the customer contractual aspects. In addition, supporting a continuous improvement mindset, the senior analyst will also be in charge to develop, maintain and improve the processes and key tools associated to this position.

**In your role, you will**:

- Lead strategic/tactical initiatives and coordinate multidisciplinary teams (for example, Operation’s team, Customer Facing, Contracts, Legal, Sales, Finance, Product planning & Marketing) for Global & Challenger platforms (commonly called Customer Skyline Management);
- Establish and properly balance operational strategies (including schedule, financial & risk management) with customers contractual parameters and gather/analyze all required data to solve complex problems, build business cases & provide recommendations to senior management;
- Develop communication and change management plans to ensure successful deployment and implementation of changes throughout the whole Bombardier community;
- Standardize and optimize processes (tail swaps, model mix conversions, etc.) related to Bombardier Aviation Customer Skyline Management;
- Establish governances, escalate to the appropriate management level when required and provide visibility to senior management;
- Develop trusted relationships with partners (Finance, Customer Facing, Sales, Contract & Operations) to help develop portfolio strategies and action plans that enable business success.
- You have a minimum of seven (7) years’ experience in the aerospace industry or similar;
- You hold a bachelor’s degree in Business Administration or Engineering - a PMP is an asset;
- You have a good knowledge of Bombardier manufacturing processes;
- You have business acumen and a general knowledge of financial principles;
- You have been exposed to the contractual aspect surrounding customers in a related field;
- You have strong team leadership skills as well as solid analytical, planning and complex problem-solving abilities and like to think outside of the box;
- You are driving for results and taking initiatives to achieve personal and team objectives;
- You have the desire to improve the efficiency of business processes with both technology and process improvement methodologies;
- You are a highly organized individual and you have strong oral and written communication skills in both English and French;
- You are proficient in MS Office suite (O365 environment);
- You are a good team player and highly reliable.

**Footer**:
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.

**Your ideas move people.**

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.

Your ideas move people.

**Job** Analyst, Customer skyline strategic management

**Primary Location** Completion Center

**Organization **Aerospace Canada

**Shift** Day job

**Employee Status** Regular

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