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Technical Inside Sales Representative

3 months ago

Quebec City, Canada Pro Kontrol Full time

**Quebec City**:
ProKontrol is the largest distributor of heating, ventilation, air conditioning and refrigeration controls (HVACR) for commercial buildings in Canada. We distribute all major brands of HVAC controls under one roof.

**More than a SupplierA Solution** In addition of products from our counter, we are offering retrofit services, start-up services, telephone and on-site technical support, engineering design, panel assembly, technical drawings/wiring diagram and software programming. For over 35 years, ProKontrol has been showing consistent growth with locations in Laval, Longueuil, Quebec, Toronto, and Halifax in addition to our location for combustion.

Interested in a career with the ProKontrol team?

**Main Responsibilities**:

- Advise customers in their choice of HVAC controllers
- Welcome customers and answer phones
- Assess customers’ needs and develop proposals accordingly
- Inform customers on new, existing and substitution products to maximize sales
- Work with the External Sales Representative team on special projects
- Issue purchase orders, invoices, and order confirmations
- Ensure the follow-up on quotes
- Perform various reports and follow up: orders, backorders, delays
- Send new accounts request for new customers
- Provide technical support
- Help warehouse clerk for order preparations and delivery when required
- Participate in company training and Trade Shows, if required
- Keep up to date in learning about new products and technology

**Requirements**:

- 2 to 5 years’ experience in customer service
- Experience working in distribution, an asset
- Good knowledge of the current office software (Windows, Word, Excel, etc.)
- Bilingual (French and English)

**Competencies**:

- Desire to communicate with customers
- Ability to solve problems
- Learning Capacity
- Initiative
- Multitasking
- Planning and Organizing Skills
- Strong Team Player

**We Offer**:

- Competitive Salary
- Full Benefits Plan
- Parking, Kitchen and Complimentary Hot Beverages
- Opportunity to grow within the company
- Personalized Training to all
- Stable Schedule Inside our Offices
- Technical challenges and numerous products to explore

**Permanent - Full time**: