Reservations Agent/elopment Coordinator

3 weeks ago

Tofino, Canada Wickaninnish Inn Full time

**Job opening criteria**:
Jobs:

- AgentPlaces:

- Tofino, CanadaConditions:

- Permanent contract
- Full Time
- Telework not accepted

**The company**:
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

**Job description**:
Join our Front Office team as a Reservations Agent/Elopement Coordinator, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World's Best Hotel.

The Reservations Agent/Elopement Coordinator position is a combination position to provide additional coverage of 1-800 calls and reservation administrative tasks in addition to booking, coordination and implementation of elopement packages taken through the Front Office/Reservations. The Reservation Agent/Elopement Coordinator will be responsible for creating Elopement Resumes on a weekly basis. Hours of work, as well as work days will vary.

Objectives:

- Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux and AAA 4 & 5 Diamond Standards
- System entry of reservations
- Ongoing checks for accuracy and guest confirmations
- Organizing all elements of the Elopement Package consisting of 2 - 12 guests
- On-site contact for elopement guests when on shift
- Coordination of and point of contact for all outside suppliers required for such weddings, i.e. flowers, photographer, etc. for elopements along with outfitters and other suppliers
- Coordination and liaison between all internal departments to ensure all details of the Elopement are taken care of and communicated efficiently
- Prepare weekly resumes to share with the senior management team
- In addition, clerical duties such as maintenance of reservation files and day to day operational paperwork are required
- This position will also be expected to assist on the Guest Reception desk in a limited capacity of a Guest Service Representative whenever necessary.
- Weekend shifts will be required
- Some duties of this position may change due to COVID-19 operating regulations/standards

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you'll have access to alongside your experience at the Inn: Benefits at Wickaninnish Inn

**Profile description**:

- Previous Front Office/Guest Service experience required
- Knowledge of local area, recreation, and various event suppliers an asset
- Working knowledge of Maestro, Microsoft Word and Excel are assets
- Superior communication skills
- Attention to detail and "sweat the small stuff" attitude
- A calm and capable demeanor
- Exemplary guest service skills
- A professionally groomed appearance
- A positive and pro-active approach
- A desire to contribute positive and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole
- A mutual understanding of your employment duration will be determined during your interview
- Ability to maintain all COVID-19 operating regulations/standards
- Must be legally authorized to work in Canada
- As a term of employment, all team members must have a minimum of one dose of a COVID-19 vaccine, and if not fully vaccinated, be committed to receiving their second dose within 6 weeks of being hired. Proof of vaccination is required.
- Reference: e31c5668-e5f1-4d3e-a60f-9763709967ec

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