Reservations Agent/elopement Coordinator

3 days ago

Tofino, Canada Wickaninnish Inn Full time

Join our Front Office team as a Reservations Agent/Elopement Coordinator, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.

The Reservations Agent/Elopement Coordinator position is a combination position to provide additional coverage of 1-800 calls and reservation administrative tasks in addition to booking, coordination and implementation of elopement packages taken through the Front Office/Reservations. The Reservation Agent/Elopement Coordinator will be responsible for creating Elopement Resumes on a weekly basis. Hours of work, as well as work days will vary.

**Objectives**:

- Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux and AAA 4 & 5 Diamond Standards
- System entry of reservations
- Ongoing checks for accuracy and guest confirmations
- Organizing all elements of the Elopement Package consisting of 2 - 12 guests
- On-site contact for elopement guests when on shift
- Coordination of and point of contact for all outside suppliers required for such weddings, i.e. flowers, photographer, etc. for elopements along with outfitters and other suppliers
- Coordination and liaison between all internal departments to ensure all details of the Elopement are taken care of and communicated efficiently
- Prepare weekly resumes to share with the senior management team
- In addition, clerical duties such as maintenance of reservation files and day to day operational paperwork are required
- This position will also be expected to assist on the Guest Reception desk in a limited capacity of a Guest Service Representative whenever necessary.
- Weekend shifts will be required
- Some duties of this position may change due to COVID-19 operating regulations/standards

**Requirements**:

- Previous Front Office/Guest Service experience required
- Knowledge of local area, recreation, and various event suppliers an asset
- Working knowledge of Maestro, Microsoft Word and Excel are assets
- Superior communication skills
- Attention to detail and “sweat the small stuff” attitude
- A calm and capable demeanor
- Exemplary guest service skills
- A professionally groomed appearance
- A positive and pro-active approach
- A desire to contribute positive and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole
- A mutual understanding of your employment duration will be determined during your interview
- Ability to maintain all COVID-19 operating regulations/standards
- Must be legally authorized to work in Canada
- As a term of employment, all team members must have a minimum of one dose of a COVID-19 vaccine, and if not fully vaccinated, be committed to receiving their second dose within 6 weeks of being hired. Proof of vaccination is required.

**How to Apply**:

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