Reservations Supervisor

3 days ago

Tofino, Canada Wickaninnish Inn Full time

**Job opening criteria**:
Jobs:

- AgentMinimum experience:

- 3 to 5 yearsPlaces:

- Tofino, CanadaConditions:

- Permanent contract
- Full Time
- Telework not accepted

**The company**:
Working at the Wickaninnish Inn, a Relais & Châteaux property, means experiencing a lifestyle beyond the ordinary and collaborating with a team of passionate, trained professionals focused on delivering the highest standards in hospitality. As a small and dedicated team, every role plays an integral part in creating and delivering extraordinary guest experiences. Achieving the highest service levels attainable requires an engaging and supportive work environment, which is why we pride ourselves on fostering skill development and advancement opportunities. Your Relais & Châteaux experience is a hallmark of service excellence that is recognized and valued around the world.

Be a part of our belief in stewardship of our community and environment. Perched on nature's edge, we have easy access to remote beaches, year-round hiking, surfing and fishing, and a thriving arts community.

The Wickaninnish Inn offers year-round working schedules and temporary** **shared staff housing opportunities for those who qualify, giving you ample time to get out and explore and participate in community events. Join us for your adventure where friendships are forged and acquired skills last a lifetime.

**Job description**:
Join our Front Office Team as a Reservations Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World's Best Hotel.

The Reservations Supervisor is the primary contact for all room reservations for the Wickaninnish Inn. Responsibilities include; overseeing the reservations team by guiding and supporting them, telephone sales, system entry of reservations, monitoring of overall room inventory, ongoing checks for accuracy and yield management recommendations, training of new staff, participate in the creation of top line budget. The Reservations Supervisor is the primary contact for Wholesalers, including managing contracts, invoicing and booking of reservations, in addition to managing the online booking systems. In addition, clerical duties such as maintenance of reservation files and day to day operational paperwork are required. The Reservations Supervisor at the Wickaninnish Inn will also be expected to assist on the Guest Reception desk in the capacity of a Front Office Supervisor whenever necessary.

Please note due to COVID-19 operating regulations/standards some duties may change.

When you work at the Wickaninnish Inn, you're part of a family-owned property with roots in Tofino since the 1950s. We have strong growth opportunities and, if possible, always hire from within first when promotions are available. We want to see our staff thrive; which is why, alongside the following benefits, we want to support them as members of our community outside of their professional roles. We sponsor many local events and offer opportunities for staff to put paid hours towards volunteering efforts. We have a number of interest committees - Sustainability Committee, Staff Committee and Health and Safety Committee-where team members have a direct impact and influence the way we operate. Lastly, working under the Relais & Châteaux banner enables staff to move on to amazing properties throughout the world if they are interested in pursuing interests and careers outside of Tofino.

**Profile description**:

- Superior communication skills, both verbal and written
- A calm and capable demeanor
- Proven sound judgement and proactive and creative problem solving skills
- A strong aptitude for attention to detail
- The ability to manage a large workload and multi task in a high pressure environment
- Exemplary customer service skills
- Strong organizational and time management skills
- A professionally groomed appearance
- A positive and pro-active attitude, ability to work independently as well as part of a team
- Ability to train, develop and motivate new Front Office team members
- Previous Reservations or Group Coordinator experience
- Previous Supervisory/Management experience an asset
- Working knowledge of Maestro, File Maker Pro, Online systems (e.g. Synxis), Pro Salon, Word and Excel an asset
- A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole
- Ability to make a commitment of 24 months to this position
- Ability to maintain all COVID-19 operating regulations/standards
- As a term of employment, all team members must have a minimum of one dose of a COVID-19 vaccine, and if not fully vaccinated, be committed to receiving their second dose within 6 weeks of being hired. Proof of vaccination is required.
- Reference: 81c78eca-5fdf-4bff-a6e1-b17d6695f219

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